Operations Manager - English Speaker - New Balance

TN Spain; Barcelona; Presencial; EUR 32.000; Jornada completa

Descripción de la vacante

Una empresa innovadora está buscando un Gerente de Operaciones experimentado que hable inglés y preferiblemente otro idioma europeo. En esta emocionante posición, serás responsable de supervisar las operaciones de diversas campañas, asegurando la entrega de servicios de alta calidad y fomentando la satisfacción del cliente. Este rol requiere habilidades de liderazgo excepcionales y la capacidad de motivar a un equipo en un entorno dinámico. Ofrecemos un modelo de trabajo híbrido, oportunidades de desarrollo continuo y un entorno de trabajo inclusivo y diverso. Si estás listo para un nuevo desafío y quieres marcar la diferencia, esta es tu oportunidad.

Servicios

Descuentos en productos de New Balance

Programa de asistencia al empleado

Actividades de compromiso con el personal

Entrenamiento continuo

Seguro de salud privado con descuento

Programa de referidos

Formación

• Fluidez en inglés y preferiblemente otro idioma europeo.
• Experiencia previa en un entorno de servicio al cliente o centro de contacto.

Responsabilidades

• Supervisar las operaciones de campañas de clientes y asegurar la satisfacción del cliente.
• Liderar y desarrollar un equipo, optimizando procesos y manteniendo relaciones con clientes.

Conocimientos

Fluidez en inglés

Gestión de personas

Comunicación efectiva

Resolución de problemas

Capacidad analítica

Educación

Experiencia previa como gerente de operaciones

Conocimiento de estrategias operativas

Herramientas

MS Office

Descripción del empleo

Social network you want to login/join with:

Operations Manager - English Speaker - New Balance, Barcelona

Client:

CPM

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

CPM International

CPM International is a globally recognized company specializing in customer experience management and sales force solutions. With a strong focus on delivering exceptional customer service, CPM International helps businesses maximize their operational effectiveness and achieve their goals.

Our Client

New Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

What will you be doing?

We are currently seeking an experienced Operations Manager who is fluent in English and preferably another European language. As an Operations Manager, you will be responsible for overseeing the operations of various client campaigns, ensuring the delivery of high-quality services and driving customer satisfaction. You will lead a team and work closely with different stakeholders to optimize processes, meet performance targets, and maintain strong client relationships.

• Ensure that productivity, service levels, and quality outcomes are consistently delivered to client’s expectations whilst maintaining a positive culture & high levels of team spirit
• Lead, coach, develop, monitor, and build the team
• Propose improvements/changes in current processes to enhance Team efficiency
• Manage resources to reach objectives in an effective and efficient manner
• Manage the relationship with the client and all stakeholders
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustment, and progress
• Coach, mentor & develop your team to deliver exceptional customer service, achieve targets, produce quality calls, meet/exceed agreed productivity and service levels
• Ensure that the development of team members is paramount, through the appropriate use of performance reviews, monthly check-ins, and PDPs
• Create an engaged, dynamic & motivational atmosphere
• Prepare regular reports and presentations on campaign performance, KPIs, and operational achievements
• Stay updated with industry trends, best practices, and emerging technologies to drive innovation and continuous improvement

Requirements

What skills & experience you will bring to us?

• Fluency in English is essential, proficiency in another European language is highly desirable
• Prior experience as an Operations Manager or similar role in a customer service or contact centre environment
• Strong leadership and people management skills, with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and internal stakeholders
• Solid understanding of operational strategies, performance metrics, and process improvement methodologies
• Proven track record in achieving operational targets and driving customer satisfaction
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Proficient in using MS Office applications and other relevant software

Must have:

• CX expertise: Prior experience as an Operations Manager or similar role in a customer service / contact centre environment
• E-commerce Specialist: Experience Planning product launches & marketing campaigns to maximize sales
• Digital Experience Specialist: Boost sales with live chat & turn customers into brand advocates through review management (tangible results)
• Previous experience in managing campaign budget

What do we offer?

• Full-time: 39 hours/week
• Working days/Hours: Monday to Friday - 11:00 am - 8:00 pm
• Salary: 32,000€ gross per year
• Bonus: 450€ gross per month after probation period
• Holidays: 24 per calendar year
• Paid bank holidays: 1 extra day in lieu
• Hybrid work model: 50% office / work from home
• Training: 2 weeks initial training and then on the job training

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• New Balance online discounts 30% off
• Option to sign-up for Discounted Private Health Insurance
• Referral Program – Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.