Operations Manager - Care

Joko; Barcelona; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A tech company specializing in consumer services is seeking an Operations Manager to enhance day-to-day operations. This role involves collaboration across departments, managing outsourced teams, and leveraging data to improve efficiency. Candidates should have over 2 years of experience in a similar role and be fluent in French and English. This position offers flexibility to work remotely or from a coworking space.

Servicios

Flexible remote work options

Budget for remote work equipment

ClassPass subscription

Premium health insurance

Frequent team events

Formación

• 2+ years in operations management or a similar role.
• Experience managing outsourced teams is a plus.
• Data-driven with experience in monitoring KPIs.

Responsabilidades

• Collaborate with outsourcing partners and ensure performance standards.
• Analyze customer feedback and advocate for improvements.
• Manage day-to-day operations ensuring accuracy and consistency.

Conocimientos

Operations management

Analytical thinking

Problem-solving

Team collaboration

Fluent in French

Fluent in English

Descripción del empleo

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Who we are

We help consumers shop smarter. Our ambition? Revolutionize shopping for the next generation of consumers, powered by technology, data, and AI. We empower millions of people to find what they need, make informed purchasing decisions, and save money — effortlessly.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features : cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

It’s still day 1; come build the future of shopping with us!

This position is remote-friendly.

Our Customer service

Our mission is to make each of our users feel special by answering their requests quickly and in a personalized way. We are the voice of our users at Joko. All the decisions we make serve the satisfaction of our users, and we strive to provide the best customer service. We work closely with other teams to give our users the best experience possible when they contact us, and to ensure to provide agents with the right tools and processes to handle requests.

What You Will Do

As an Operations Manager , you’ll play a key role in the smooth and efficient functioning of our day-to-day operations, collaborating across departments and ensuring our processes are optimized and scalable. You’ll have the opportunity to support company-wide initiatives and drive improvements across our operational workflows.

Your Responsibilities

• You will collaborate with multiple outsourcing partners and ensure they meet our performance standards. You will provide agents with the necessary training and maintain quality control over outsourced tasks.
• You will be the voice of our customers internally. You analyze and aggregate their feedback made through tickets to share them with the right team, and push for action.
• You contribute to improving our processes, including auditing, training, and knowledge management.
• You will work together with our Data and Business Operations team to leverage technology and tools that support efficient operations.
• You manage day-to-day operations, ensuring consistency, accuracy, and efficiency in processes across departments.
• You track performance through key metrics and KPIs

Who We're Looking For

Experience : 2+ years in operations management or a similar role within a fast-paced environment. Experience managing outsourced teams is a plus.

Operation mindset : You have a passion for Operational excellence and take pride in delivering ever-better results.

Analytical : Data-driven with experience in monitoring KPIs and using data to drive decisions.

Mindset : You deeply care for others, are curious and detail-oriented. You know your subjects inside out.

Problem-Solver : Proactive in identifying and resolving operational challenges, continuously looking for ways to improve processes.

Languages : You are native in French and fluent in English both written and spoken, as we are expanding internationally.

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to :

Flexible remote : If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.

Work from anywhere : Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world (for full-time employees).

On top of that, we offer many perks such as :

a budget for remote work equipment

a ClassPass subscription for you to stay in shape wherever you are

premium health insurance (Alan Blue in France)

a Swile card for your meals, if you are based in France

frequent team events and in-person gatherings every quarter!

and so much more, see here

Our hiring process

Intro Call : Quick screening with the Hiring Manager or a recruiter.

Step 1 – Team Interview (45 min) : Discussion with two future teammates.

Step 2 – Case Study & Debrief (45 min) : You’ll work on a take-home assignment relevant to the role (e.g. coding, analysis, strategy, or process design), then present it in a live debrief. We assess both your output and how you think in real time.

Step 3 – Founders Interview (45 min) : Conversation with two of our founders.

References : Up to five calls with former colleagues or managers.

You may also be invited for coffee or drinks with team members to get a feel for our culture.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Technology, Information and Internet

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