OPERATIONS MANAGER ($10-$50M)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Rota; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Cadiz, Spain, seeks an experienced operations professional to manage store support functions, customer service, and overall performance. You will work with the management team to implement programs, monitor expenses, protect assets, and maximize profitability while coordinating staffing, scheduling, and vendor coordination.

The role requires leadership, adherence to safety and security policies, and the ability to prepare reports, handle audits, and

Formación

• 3 years of general management or administrative experience.
• 2 years of progressively responsible supervisory/managerial experience in retail/service contexts.
• Knowledge of accounting, procurement, distribution, and store operations.
• Education can substitute for experience per policy (see experience substitution rules).

Responsabilidades

• Oversee store operations including customer service, front/back of house, and facilities.
• Manage operating budget, analyze financial statements, and drive profitability.
• Coordinate staffing, scheduling, and payroll controls.
• Supervise personnel, evaluate performance, and address issues.
• Ensure safety, security, and fire prevention policies.
• Serve as Contracting Officer Technical Representative (COTR) for vendors.
• Coordinate annual physical inventory and reporting.

Conocimientos

Operations management

Budgeting

Staffing

Vendor coordination

Safety compliance

Herramientas

Workforce Management system

Descripción del empleo

Job Summary

Manages operational support and services functions. Works with the management team to implement store programs, control and reduce operating expenses, and maximize customer service and operational performance.

Duties And Responsibilities

• Manages operations which may include all or a substantial combination of store support functions, customer service, front end operations, back room operations, facilities, administrative functions, personalized services, food and automotive.
• Manages an operating budget to include expenses, sales, and profits. Analyzes financial statements and other pertinent data to evaluate performance. Identifies and executes operational efficiencies, with focus on improving profitability.
• Coordinates store staffing requirements in accordance with NEXCOM policies and procedures with appropriate departments. Develops and maintains work schedules through the Workforce Management system, interviews and hires personnel, and monitors and controls payroll expenses.
• Manages sales audit and cashier cage operation (where applicable), cash collection, and control.
• Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing, as well as coordination of annual physical inventory for assigned area.
• Coordinator for IT equipment/service issues and base supporting departments as appropriate (e.g., public works, federal fire department, safety, security).
• Supervises assigned personnel. Fills key vacancies, evaluates performance, takes corrective action, etc.
• Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction.
• Ensures the efficient operation of receiving and stock replenishment functions.
• May coordinate annual physical inventory.
• Responsible for facility maintenance, equipment, cleaning (where applicable), facility improvement projects, and fixed assets, etc.
• Ensures compliance with safety, security, and fire prevention policies for all facilities in collaboration with the Asset Protection/Safety department.
• Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors and concessions as applicable.
• Coordinates and manages store maintenance and housekeeping requirements to NEXCOM standards.
• Ensures compliance with all NEXCOM policies and procedures.
• Reports to the General Manager, Exchange Manager, or equivalent.
• Performs other related duties as assigned.

Training Requirement

Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

A Total Of 5 Years, Consisting Of The Following

GENERAL EXPERIENCE:

3 years of experience in administrative, professional, investigative, or other responsible work that enabled the applicant to gain general knowledge of management practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:

1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.

SPECIALIZED EXPERIENCE:

2 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work that demonstrated the knowledge of management principles, practices, methods, and techniques. Knowledge of retail and/or service merchandising principles, procedures, and a combination of related activities in the areas of accounting, personnel, procurement, distribution management, and store operations.

Primary Location

Spain-Cadiz-Rota

Organization

Rota

Job

Retail/Services Sales/Operations, Customer Service

Schedule

Full-Time (35 + hours)

Unposting Date

Oct 9, 2026, 11:59:00 PM