Operations Manager

buscojobs España; Valencia; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Operations Manager to enhance service quality and operational efficiency. This role involves being the primary contact for a tour operator, ensuring seamless coordination and support across various operational areas. The ideal candidate will leverage their strong communication and management skills to build relationships with key accounts while overseeing daily operations. This position offers the chance to work in a dynamic environment with a diverse team, making a significant impact on customer satisfaction and service delivery. If you are passionate about tourism and excel in a fast-paced setting, this opportunity is perfect for you.

Formación

• 3+ years of experience in a similar role with tour operators.
• Strong relationship management and communication skills.

Responsabilidades

• Coordinate and prioritize requests from the tour operator.
• Supervise and manage tasks across various departments.

Conocimientos

Communication Skills

Management Skills

Relationship Building

Problem Solving

Bilingual (English and Spanish)

Educación

Bachelor's degree in Tourism

Herramientas

Microsoft Office

Descripción del empleo

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 21 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5.3 million customers with 27 million overnights per year in over 10,000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial, and technological support to ensure superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment.

We are looking for an Operations Manager to join our team in Tenerife. As a part of our team, the ideal candidate will be the key person between MTS Globe and one of our clients, providing support in all operational areas related to this tour operator ensuring a high-quality service.

Key Responsibilities :

• Be the responsible and the first contact for any issues of the tour operator, attending to their needs and unforeseen events.
• Coordination and prioritization of requests from the tour operator.
• Support the daily operations of the tour operator.
• Supervise and coordinate tasks of the different departments that provide services to the tour operator : booking, transfers, excursions, and airport services.
• Service quality management.
• Being the point of contact for providers, suppliers, incoming agency, and tour operator to ensure the quality of the service.
• Manage incidents related to the tour operator operations.
• Daily contact and accompaniment of tour operator members whenever necessary.
• Providing support to the airport service in different situations such as flights that cannot take off, overnight management, Fam trips, product visits, etc.

Minimum Requirements :

• 3 years of experience in a similar role.
• Experience working with traditional tour operators.
• Bachelor's degree in Tourism or similar.
• Ability to build strong relationships with key accounts and Business Partners.
• Excellent communication and management skills between providers / clients.
• Advanced knowledge of Microsoft Office.
• Driving License and own car.
• High level of English and Spanish required, other languages are a plus.

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