OPERATIONS MANAGER

Intracon Marketing Solutions; Cárcer; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una agencia internacional busca un Gerente de Operaciones apasionado por la excelencia operativa. En esta emocionante posición, serás responsable de garantizar la ejecución fluida de proyectos, desde la confirmación de ventas hasta la entrega final. Tu experiencia en gestión de operaciones y liderazgo de equipos multidisciplinarios será clave para impulsar mejoras en los procesos y asegurar la satisfacción del cliente. Con un enfoque en el desarrollo profesional y un compromiso con la sostenibilidad, tendrás la oportunidad de impactar globalmente mientras trabajas en un entorno dinámico y colaborativo. Si estás listo para llevar tu carrera al siguiente nivel, esta es tu oportunidad.

Servicios

Oportunidades de desarrollo profesional

Modelo de trabajo flexible

Compromiso con la sostenibilidad

Tecnología y herramientas actualizadas

Oportunidades de avance profesional

Formación

• 5+ años de experiencia en gestión de operaciones en un entorno B2B.
• Dominio de herramientas de gestión de proyectos como ClickUp y metodologías ágiles.

Responsabilidades

• Coordinar la asignación de proyectos a equipos y gestionar cargas de trabajo.
• Supervisar la gestión operativa y asegurar la comunicación clara con los directores de proyecto.

Conocimientos

Gestión de Proyectos

Resolución de Problemas

Liderazgo

Comunicación Efectiva

Organización

Educación

Licenciatura en Ingeniería

Licenciatura en Administración de Empresas

Maestría en Gestión de Proyectos

Herramientas

ClickUp

Trello

Asana

Descripción del empleo

Direct message the job poster from Intracon Marketing Solutions

At Intracon, we are a dynamic collective of companies specializing in Marketing & Sales, HR consulting, and Corporate Events. Our team is innovative, influential, intrepid, incisive, and ingenious.

We are looking for an Operations Manager to join our team and help drive operational excellence, ensuring the seamless execution of projects from point-of-sale confirmation to final delivery. This involves coordinating and managing project teams, overseeing operational processes, ensuring compliance with KPIs, resolving issues, and maintaining clear communication with the BU Directors, Project Directors, and People department, among others, to achieve project goals related to time, cost, quality, and client satisfaction.

This is an excellent opportunity for a candidate with a strong background in operations management, particularly in services within the marketing, sales, or event management field. The ideal candidate will have proven experience in leading cross-functional teams, managing complex projects, and driving process improvements. Additionally, this role is ideal for someone with strong problem-solving skills, who thrives in a dynamic environment and is passionate about delivering high-quality results that exceed client expectations.

We are IN, are you IN?

Reporting to the General Management, you will be responsible for ensuring the effective and efficient execution of our projects, from the confirmation of sales to final delivery. You will work closely with Project Directors, PMs, specialists, Subject Matter Experts (SMEs), and external suppliers, ensuring that project objectives are met in terms of time, quality, cost, and client satisfaction.

Key Responsibilities:

• Project Allocation: Coordinate the assignment of projects to teams, PMs, and SMEs, managing workloads, specialties, suppliers, etc.
• Team Mentorship and Development: Support, mentor, and motivate Project Managers, fostering their professional growth and enhancing their skills. Create an environment that encourages learning, engagement, and continuous development to build a strong, capable, and motivated team.
• Operational Management: Oversee and control the information and task completion in project management tools like ClickUp, creating a suitable scorecard ensuring the tracking of key KPIs (timelines, billing, expenses, margins, quality, client satisfaction, etc.).
• Problem Resolution: Identify and resolve issues that arise during project execution, prioritizing tasks and managing resources effectively.
• Reporting: Maintain clear communication with the Project Directors / KA, providing also to General Management regular updates on project status, priorities, capabilities, and client satisfaction.
• Purchasing and Supplier Management: Coordinate with suppliers and freelancers to ensure timely and high-quality service delivery.

Identify opportunities for operational process improvements, conduct audits of existing processes, ensuring they are as simple and efficient as possible. Propose and implement new processes when necessary, and highlight and document success stories within the company.

Minimum Requirements:

• Bachelor's degree in Engineering, Business Administration, or a related field. A master’s degree in Project Management, Operations Management, or a relevant discipline is highly desirable.
• Minimum of 5 years of proven experience in operations management, ideally within a multiservice agency or B2B environment. Strong track record of managing complex projects and processes.
• Proficiency in using project management ERPs such as ClickUp, Trello, or Asana, with experience in agile methodologies.
• Fluent in both English and Spanish, with excellent communication skills that enable clear, concise, and effective collaboration in a team environment.
• Outstanding leadership and management skills, with proven experience in overseeing multidisciplinary and remote teams. Demonstrated ability to effectively coordinate with suppliers and multiple stakeholders, ensuring alignment of objectives and delivery of impactful results.
• Highly proactive, autonomous, and solution-oriented. A collaborative team player with a positive attitude, capable of fostering a constructive work environment.
• Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously, maintaining high levels of productivity and focus.
• Flexible and capable of adjusting to rapidly changing needs, business requirements, and market conditions.

About the role:

• Dedication: Full-time
• Work model: Flexible, combining f2f work with teleworking

What we offer:

• Flexible work arrangements: including a hybrid model tailored to leadership roles.
• Professional development opportunities: we support your growth through interesting training opportunities.
• Opportunities for career advancement: by leading a well-established business to the next level.
• Updated and Useful Technology and Tools: We prioritize efficiency and clarity. In addition to working with agile methodologies, we utilize advanced tools such as ClickUp for project management and AI for various applications.
• Commitment to Sustainability: We are proud to hold the Biosphere certification and implement responsible policies and practices daily. Through our CSR committee, we also engage in significant global sustainability initiatives.
• Opportunity for Global Impact: As an international agency with clients worldwide and plans for further global expansion, you will have a unique opportunity to make a global impact for different industries.

As an equal opportunity organization, we recruit, employ, train, compensate, and promote without regard to race, religion, creed, colour, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or any other basis.

Please note that, due to the number of CVs that we receive, only those candidates selected for interviews will be contacted. However, we want to thank all applicants for their interest and time.