Operations Manager

Polo Valley; Cádiz; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Polo Valley seeks an Operations Manager to lead operational functions across various departments, ensuring high standards in client service and internal processes. The role demands strong leadership skills, experience in hospitality management, and the ability to implement effective systems and structures within a dynamic environment.

Servicios

Competitive salary

Opportunity for career growth

Collaboration with leadership

Dynamic team environment

Formación

• 3–7 years of experience in hospitality operations or related fields.
• Strong leadership and HR skills.
• Fluency in English & Spanish.

Responsabilidades

• Oversee the smooth day-to-day running of all departments.
• Implement SOPs and train team members.
• Ensure all client-facing elements meet high standards.

Conocimientos

Leadership

Organisational skills

Problem-solving

Communication

Team management

Descripción del empleo

As Operations Manager, you will be responsible for running the full operational side of Polo Valley — ensuring all departments function at a high level, internal processes are followed, and client experiences are consistently excellent.

This is a leadership role for someone who is proactive, detail-oriented, and thrives in fast-paced, high-standard environments. You’ll work closely with the CEO to implement systems, manage staff, and raise the bar across every area of the business — from hospitality to horse care, events to HR.

Key Responsibilities Operational Leadership Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.) Ensure clear coordination between teams and consistent communication across departments Anticipate issues and prevent last-minute crises through planning and discipline Lead weekly operations meetings and ensure task follow-through

Process & Systems Implementation Create and implement SOPs (Standard Operating Procedures) across all areas Train team members on protocols and ensure full understanding and compliance Identify inefficiencies and introduce practical, scalable solutions

HR Management Oversee team structure, scheduling, and staffing needs Manage recruitment, onboarding, reviews, staff development, and (when needed) dismissals in coordination with HR Assistant. Handle conflict resolution, disciplinary procedures, and uphold internal policy standards Foster a strong, values-driven culture of respect, performance, and accountability

Client Experience & Service Delivery Ensure all client-facing elements meet the high standards expected of the Polo Valley brand Work closely with front-of-house and hospitality teams to maintain consistency across all guest touchpoints Support with the execution of polo tournaments, VIP visits, and lifestyle events

Reporting & Accountability Provide weekly operational reports and updates to the Managing Director Track team performance and task execution across departments Manage inventory, costs, and operational budgets in coordination with Admin

Ideal Candidate Profile

3–7 years of experience in hospitality operations, property / lifestyle management, or high-end resort / club environments Strong leadership and people management skills; confident handling HR responsibilities Excellent organisational skills and a highly structured, systems-driven approach Comfortable balancing strategic oversight with hands-on problem solving Clear communicator with fluency in English & Spanish Calm under pressure, solutions-focused, and committed to high standards

What We Offer

A competitive salary tailored to experience and capability Opportunity to work in one of Europe’s most unique lifestyle environments Close collaboration with leadership and exposure to business-wide strategy Clear career growth potential as the business expands A dynamic, ambitious, and values-led team

To Apply : Please send your CV and a short cover email to with the subject line :

Operations Manager Application – Polo Valley