Operations & Key Account

STAR ROBOTICS; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

STAR ROBOTICS is seeking an Operations & Key Account professional to manage post-sales client relationships and day-to-day operations of our autonomous robots at client sites. You will work with engineering, product and operations teams to ensure a seamless onboarding experience and ongoing support.

The role requires at least 3 years of experience in key account management or operations, and a high level of English and Spanish.

Formación

• 3+ years in Key Account Management, Operations or Customer Success.
• Fluent English and Spanish, both written and spoken.
• Experience managing post-sales client relationships and onboarding.
• Experience coordinating logistics for shipping, installation, and onboarding of equipment at client sites.
• Strong negotiation skills and ability to upsell to existing partners.

Responsabilidades

• Manage post-sales client relationships and day-to-day operations of robots at client sites.
• Collaborate with engineering, product and operations teams to ensure excellent client experience from onboarding through daily service.
• Coordinate client onboarding, pilots and service projects, ensuring alignment with client requirements.
• Travel to client sites for visits and installations as needed.

Conocimientos

Key Account Mgmt

Operations

Customer Success

Descripción del empleo

At Star Robotics, we design, develop and manufacture autonomous robots for a wide range of real-world tasks. Our mission is to unlock new levels of efficiency by making robots operate and navigate smarter than ever before.

We are currently in a global expansion process and looking to expand our team with a customer-oriented, highly organized Operations & Key Account professional who will manage post-sales client relationships, onboarding and day-to-day operations of our robots at client sites.

This role is aimed at someone with at least 3 years of experience in key account management and operations, capable of working with autonomy in a fast-growing, fast-paced startup environment.

What we are looking for

We are looking for someone passionate about client relationships, with experience managing key accounts and post-sales operations, who knows how to combine excellent client care, operational rigor and commercial vision.

You will work closely with our engineering, product and operations teams to ensure every client has an excellent experience, from onboarding through day-to-day service.

A high level of English is essential for this role, as you will be working daily with international clients and partners. We are also looking for someone organized, proactive, with strong negotiation skills, and a genuine passion for client care.

Must-have requirements

• At least 3 years of professional experience in Key Account Management, Operations or Customer Success.
• Fluent/native-level English and Spanish, both spoken and written — this is a key requirement for the role.
• Experience managing clients in a post-sales phase: follow-up, issue resolution and client retention.
• Experience managing the logistics of shipping, installation and onboarding of equipment/products at client sites.
• Experience defining client requirements and managing pilots/service projects.
• Strong negotiation skills and ability to upsell to existing partners and clients.
• Organized, proactive and highly resourceful.
• Availability for mobility (client visits, installations, occasional travel).

What we offer

• The opportunity to join a fast-growing technology company in the robotics sector.
• The chance to take part in the deployment of real autonomous robots, in real-world environments, at a key moment of global expansion.
• Direct collaboration with cross-functional teams (engineering, operations, product).
• A startup environment with real opportunities to grow, learn and take ownership.
• Full-time position: 40 hours per week.
• Remuneration based on profile and experience.

You have at least 3 years of experience managing key accounts and post-sales operations, and you enjoy being the link between clients and the company. You have a high level of English and Spanish, are organized, proactive, resourceful and have a natural talent for building relationships, with the confidence to negotiate and upsell to existing partners and clients. You are motivated to be part of a globally expanding project and to help every client have the best possible experience with our robots.

Remuneration: Based on profile and experience

If you have at least 3 years of experience in Key Account Management or Operations, are fluent in English and Spanish, and are excited about helping our clients adopt autonomous robotics, we would love to hear from you.

Learn more about us: Autonomous Security Robots | Star Robotics