Operations Executive

buscojobs España; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a dynamic and forward-thinking organization as an Operations Executive. This role focuses on delivering exceptional customer service, handling inquiries, and converting them into reservations. You'll negotiate with hotels and suppliers, ensuring high-quality service and operational excellence. Be part of a multicultural team that operates globally, committed to innovative solutions in the travel industry. If you have strong communication skills and a passion for travel, this is your opportunity to thrive in a vibrant environment.

Formación

• Experience in tour operator or hotel contracting is a distinct advantage.
• Strong proficiency in English is essential, with additional languages preferred.

Responsabilidades

• Handle incoming customer calls and requests, promoting reservations.
• Negotiate with hotels and local suppliers for rates and services.

Conocimientos

Customer Service

Negotiation Skills

Organizational Skills

English Proficiency

Team Collaboration

Interpersonal Communication

Knowledge of Revenue Management

Descripción del empleo

Go Global Travel is a dynamic and forward-thinking organization with a solid foundation in the hotel and wholesale travel industries. Operating across Europe, America, and Asia, we are a leading API-based B2B wholesaler specializing in hotel accommodations, transfers, and car rentals. Our advanced platform provides real-time product consolidation from multiple sources, available through XML, an online portal, and white-label solutions.

We serve over 20,000 retail travel agents and tour operators worldwide, offering competitive net rates and exceptional 24 / 7 customer support. With a global presence spanning six continents, our multicultural team operates across 30 offices, embracing diverse perspectives and experiences. Join us and be part of a company committed to delivering industry-leading expertise and innovative solutions.

Position : Operations Executive

We are looking for a talented Operations Executive to join our Operations department. In this role, you will handle incoming customer calls and requests in line with our quality standards, procedures, and guidelines, with a focus on promoting reservations and products. Your primary goal is to exceed customer service expectations while converting inquiries into reservations. You will also be responsible for negotiating with hotels and local suppliers for rates, services, and general conditions.

Requirements and Skills

• Experience in tour operator / travel agency operations and / or hotel contracting, management, sales, or marketing is a distinct advantage.
• Strong proficiency in English is a must.
• A second or third foreign language (spoken and written) is a significant advantage.
• Knowledge of tour operator or hotel operations and basic understanding of revenue management.
• Ability to work well both independently and as part of a team.
• Excellent organizational and negotiation skills.
• Strong interpersonal communication skills.

Tasks and Duties

• Track all client reservations and provide timely and efficient responses.
• Handle inquiries made via the company website.
• Process reservations over the phone and via email.
• Collaborate with the team to ensure that all customers receive high-quality service.
• Perform general administrative tasks as assigned by the line manager.