Operations Director (m / f / d)

Playitas Resort Fuerteventura; Valencia; Presencial; EUR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Playitas Resort Fuerteventura, recognized as Europe's top sports resort, seeks an experienced Operations Director to manage resort operations. In this role, you will enhance guest satisfaction through strategic initiatives, oversee various departments, and ensure operational excellence in a vibrant sports environment.

Formación

• Proven experience as Operations Director or similar in hospitality.
• Fluent in English and Spanish; other languages valued.

Responsabilidades

• Oversee daily operations across departments, ensuring high service standards.
• Develop operational strategies to enhance guest experience.
• Manage budgets and implement cost-control initiatives.

Conocimientos

Leadership

Operational Efficiency

Cost Control

Guest Satisfaction

Educación

Bachelor’s or Master’s degree in Hospitality Management

Descripción del empleo

Direct message the job poster from Playitas Resort Fuerteventura

Playitas Resort is Europe’s best Sport Resort, located on the Island of Fuerteventura, a sports paradise of tranquility and sunshine. Our main goal is to achieve maximum satisfaction for our customers and staff, living the philosophy of Playitas, which is based on our healthy lifestyle strategy and sporting commitments.

We are seeking an experienced and dynamic Operations Director (m / f / d) to oversee the daily operations of our sports resort. This role is crucial in ensuring seamless coordination across all departments, driving operational excellence, and enhancing guest satisfaction. The Operations Director will be responsible for implementing strategic initiatives to optimize efficiency, control costs, and maintain high service standards while reporting directly to senior leadership.

Responsibilities

• Oversee and coordinate all resort operations, including accommodation, food & beverage, sports, recreation, and guest services.
• Develop and implement operational strategies to enhance guest experience, optimize efficiency, and ensure seamless cross-departmental collaboration.
• Monitor resort performance metrics, identify areas for improvement, and drive initiatives to increase efficiency and profitability.
• Ensure compliance with all local regulations, licensing requirements, and company policies.
• Promote a guest-centric culture, ensuring high standards of service across all departments.
• Analyze guest feedback, implement action plans, and continuously improve service standards.
• Collaborate with F&B, sports, wellness, and hospitality teams to ensure smooth daily operations and high customer satisfaction.
• Develop and manage the operational budget, ensuring cost efficiency without compromising quality.
• Control operational expenses, focusing on cost reduction, resource optimization, and revenue growth.
• Implement and monitor cost-control initiatives across departments, including procurement, inventory, and labor management.
• Establish clear performance KPIs for department heads and ensure accountability.
• Implement best practices and innovative solutions to improve workflows.
• Ensure proper maintenance of facilities, equipment, and infrastructure for a seamless guest experience.
• Oversee health & safety compliance, ensuring adherence to industry and legal standards.
• Act as the key liaison between the resort and corporate leadership, aligning with company objectives.
• Work closely with marketing, sales, and finance teams to drive business growth and revenue.
• Build and maintain relationships with external partners, including vendors, suppliers, and local authorities.

Requirements and necessary skills

• Proven experience as an Operations Director, Resort Manager, or similar leadership role in hospitality or leisure industries.
• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Excellent leadership skills, with the ability to motivate, develop, and manage cross-functional teams.
• Knowledge of hospitality industry regulations, health & safety standards, and legal requirements.
• Fluent in English and Spanish; proficiency in additional languages such as German and Scandinavian languages is highly valued.
• Flexibility to work seasonally and willingness to go the extra mile.

If you are the ideal candidate and a sports enthusiast, please send your CV to !

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Customer Service, and General Business

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