Operations Director (m / f / d)

Playitas Resort; Islas Baleares; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Director de Operaciones apasionado por el deporte para liderar un resort de primera clase en un paraíso de tranquilidad. Esta posición clave es responsable de la coordinación de operaciones diarias, asegurando la excelencia operativa y la satisfacción del cliente. El candidato ideal tendrá experiencia en la industria de la hospitalidad y habilidades excepcionales de liderazgo, así como un enfoque en la mejora continua. Si te entusiasma la idea de trabajar en un entorno dinámico y contribuir a la experiencia de los huéspedes, esta es tu oportunidad para brillar.

Formación

• Experiencia comprobada como Director de Operaciones o Gerente de Resort.
• Conocimiento de cumplimiento de salud y seguridad en la industria hotelera.

Responsabilidades

• Supervisar y coordinar todas las operaciones del resort.
• Desarrollar estrategias operativas para mejorar la experiencia del huésped.
• Controlar el presupuesto operativo y optimizar costos.

Conocimientos

Liderazgo

Gestión de equipos

Conocimiento de regulaciones de la industria hotelera

Análisis de métricas de rendimiento

Flexibilidad en horarios

Educación

Licenciatura en Gestión Hotelera

Máster en Administración de Empresas

Descripción del empleo

Playitas Resort is Europe´s best Sport Resort in Europe, located on the Island of Fuerteventura, a sports paradise of tranquillity and sunshine. Our main goal is to reach the maximum satisfaction of our customers and our staff, living the philosophy of Playitas, which is based on our healthy lifestyle strategy and sportive commitments.

We are seeking an experienced and dynamic Operations Director (m / f / d) to oversee the daily operations of our sports resort. This role is critical in ensuring seamless coordination across all departments, driving operational excellence, and enhancing guest satisfaction. The Operations Director will be responsible for implementing strategic initiatives to optimize efficiency, control costs, and maintain high service standards while reporting directly to senior leadership.

Responsibilities

• Oversee and coordinate all resort operations, including accommodation, food & beverage, sports, recreation, and guest services.
• Develop and implement operational strategies to enhance guest experience, optimize efficiency, and ensure seamless cross-departmental collaboration.
• Monitor resort performance metrics, identifying areas for improvement and driving initiatives to increase efficiency and profitability.
• Ensure compliance with all local regulations, licensing requirements, and company policies.
• Drive a guest-centric culture, ensuring high standards of service across all departments.
• Analyze guest feedback, implement action plans, and continuously elevate service standards.
• Work closely with the F&B, sports, wellness, and hospitality teams to ensure smooth daily operations and high levels of customer satisfaction.
• Develop and manage the operational budget, ensuring cost efficiency without compromising service quality.
• Control operational expenses, focusing on cost reduction, resource optimization, and revenue growth.
• Implement and monitor cost-control initiatives across departments, including procurement, inventory, and labor management.
• Establish clear performance KPIs for department heads and ensure accountability for results.
• Implement best practices and innovative solutions to improve operational workflows.
• Ensure proper maintenance of facilities, equipment, and infrastructure to provide a seamless guest experience.
• Oversee health & safety compliance, ensuring all operational areas adhere to industry and legal standards.
• Act as the key liaison between the resort and the corporate leadership team, ensuring alignment with company objectives.
• Work closely with marketing, sales, and finance teams to drive business growth and revenue generation.
• Build and maintain relationships with external partners, including vendors, suppliers, and local authorities.

If you are the ideal person for this job and a sports enthusiast, send your CV to [e-mail]!

Requirements and Necessary Skills

• Proven experience as an Operations Director, Resort Manager, or similar leadership role in a resort, hospitality, or leisure industry.
• Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Excellent leadership skills, with the ability to motivate, develop, and manage cross-functional teams.
• Knowledge of hospitality industry regulations, health & safety compliance, and local legal requirements.
• Fluent in English and Spanish; proficiency in additional languages such as German and / or Scandinavian language is highly valued.
• Significant understanding of seasonal work, accepts flexibility in schedule and “walks the extra mile.”