Operations Coordinator

Swish Marbella; Marbella; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury short-term rental brand in Marbella is seeking an Operations Coordinator. The role involves overseeing property inspections, managing maintenance and housekeeping, and ensuring a high standard of guest experience. Ideal candidates should have proven hospitality experience, strong organizational skills, and excellent communication abilities. Flexibility to travel between properties is required, and the position offers the chance to work in a fast-paced luxury environment.

Formación

• Proven experience in hospitality operations or luxury short-term rental.
• Strong attention to detail and organizational skills.
• Experience managing housekeeping, maintenance, and suppliers.

Responsabilidades

• Conduct regular property checks and resolve maintenance issues.
• Manage preventive maintenance schedules and coordinate suppliers.
• Oversee housekeeping schedules and ensure cleaning standards.

Conocimientos

Hospitality operations

Property management

Organizational skills

Supplier management

Communication in English

Descripción del empleo

Overview

We’re Hiring: Operations Coordinator

Marbella, Spain

Swish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments. We are seeking an Operations Coordinator to ensure our homes are consistently guest-ready and maintained to the highest standards.

Role Purpose

The Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team.

Responsibilities

Property Management & Inspections

• Conduct regular property checks (pre-arrival, mid-stay, post-stay)
• Identify and resolve maintenance, safety, or presentation issues
• Guarantee that every home meets Swish’s luxury brand standards

Maintenance & Repairs

• Manage preventive maintenance schedules (AC, pool, gardens, appliances)
• Coordinate contractors and suppliers, ensuring quality and timeliness
• Keep accurate maintenance logs and handle urgent repairs swiftly

Housekeeping & Logistics

• Oversee housekeeping schedules and turnovers
• Ensure immaculate cleaning, linen, and presentation standards
• Liaise with cleaning and laundry teams to meet tight deadlines

Guest Experience

• Ensure properties exceed expectations on arrival
• Act as operational support for any in-stay issues
• Monitor guest feedback to continuously improve standards

Damage & Inventory Management

• Conduct check-in / out inspections and manage damages
• Track and replenish consumables and luxury amenities

Operational Systems & Processes

• Create SOPs, workflows, and checklists for efficiency
• Update PMS / CRM with operational data and reports
• Ensure compliance with safety regulations and brand standards

Supplier & Contractor Management

• Maintain strong vendor relationships (maintenance, linens, pool, gardens)
• Negotiate rates and service agreements to ensure quality and cost efficiency

Reporting & Continuous Improvement

• Deliver regular reports on property condition, spend, and guest feedback
• S suggest improvements to streamline operations and enhance satisfaction

Skills & Experience

• Proven experience in hospitality operations, property management, or luxury STR
• Strong organizational skills and attention to detail
• Experience managing housekeeping, maintenance, and suppliers
• Proactive, solution-oriented, and calm under pressure
• Excellent communication in English (Spanish desirable)
• Driving license and flexibility to travel between properties in Marbella

Personal Attributes

• Highly organized and process-driven
• Strong leadership and vendor management skills
• Hands-on, professional, and guest-focused
• Passionate about luxury hospitality and Swish Marbella’s values

If you’re ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we’d love to hear from you.

Apply via [e-mail]