Operations & Community Lead - OneCoWork Madrid

At OneCoWork, we are on a mission to provide a complete workplace experience for modern professionals.

We’re looking for a Operations & Community Lead to join our team at OneCoWork Recoletos – our brand new building in Madrid. As a Community Lead you will play a pivotal role in the launch and success by managing day to day operations, supporting our sales activities, creating an incredible environment for our members and providing excellent customer service.

Your Responsibilities Will Include Front Desk & Operations :

• Be a focal point for members of the entire community within OneCoWork Recoletos.
• Manage the daily opening, set up and closing of the building (lights, meeting rooms, coffee machine, etc) as required.
• Assist the maintenance team by reporting any issues and hence maintaining the building in full operational capacity.
• Handle incoming mail and packaging and distribute to members as necessary.
• Manage the front desk for walk-ins, security and any issues that may arise.
• Process payments from members for services such as room bookings, membership renewals, or additional services.
• Maintain CRM and data sources up to date for reporting to management team.
• Direct Report for Front Desk Associate. Be involved in OKR and development plans for direct report.
• Manage inbound sales responses.
• Conduct space tours, close deals, and renewals.
• Build partnerships with local businesses and startups to enhance member value.
• Work on outbound sales strategies with operations manager and promotions to achieve occupancy targets.
• Provide exceptional customer service ensuring a smooth onboarding experience.
• Ensure all sales activities are correctly tracked in CRM and provide sales reports to management.

Community & Events :

• Build relationships with members to understand their needs and create a collaborative environment including regular catch-ups and feedback sessions with key clients.
• Research and propose new events and networking opportunities for our member community.
• Create a warm ambience for our members, going above and beyond to provide the extra touch of customer service; the little things matter most!
• Plan and execute community-building activities.
• Activate partnerships, collaborations and member discounts.

What we’re looking for :

• 2 + years customer service, front desk and hospitality experience.
• Strong interpersonal and communication skills, capable of engaging with a wide range of stakeholders.
• Excellent time management, problem solving and organizational skills.
• A passion for entrepreneurial communities and dynamic environments.
• Proficient in computer skills, including Excel and Outlook and CRM tools.
• Experience in direct sales and events planning is a benefit.
• Fluent in Spanish and English.

Benefits Of Working With Us :

• Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge!
• 25.000 – 26.000€ annual gross salary with a competitive incentives structure.
• Full time contract with private health insurance.
• Unlimited access to Oliva mental health and wellbeing platform.
• We’re a coworking space, meaning great minds in all corners.
• Afterwork events (motivational, educational speakers, sponsored, company events).