Operations + Client Success (Founding team)

Yes.inc; Santander; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Yes.inc, a pioneering platform for expert insights, is seeking a founding-team operator to drive operations as they aim to set a world record for expert interviews. With a focus on building relationships and refining workflows, this role offers a pivotal chance to shape the company's trajectory and achieve ambitious goals. Join a selective team that's redefining the Age of AI!

Servicios

Competitive salary plus equity

Opportunity to shape company trajectory

Work with a high-caliber team

Global reach and networking with leaders

Formación

• 3-7 years experience in operations or customer success.
• Familiarity with CRM, automation platforms, and data dashboards.
• Strong systems mindset and attention to detail.

Responsabilidades

• Designing and refining workflows for scalability.
• Building trust with executives and thought leaders.
• Setting performance targets and tracking metrics.

Conocimientos

Operations management

Relationship management

Process improvement

Data analysis

People skills

Descripción del empleo

Yes.inc is a platform built to share expert insights, one conversation at a time. We’ve already welcomed Harry Stebbings, Anton Osika (founder of world's fastest growing company), and senior leaders from firms such as JPMorgan and Wise, and have collaborated on events with Oxford and Cambridge universities.

We believe strongly in the power of human conversations and relationships in the Age of AI, this is our core DNA.

The challenge ahead

Over the next 36 months we plan to record 10,000 expert interviews, an ambition that would set a world record. To pull that off, we need a founding-team operator who can turn big vision into dependable systems and while also helping us surpass our first major milestone of $1 million ARR.

What you’ll own

• End-to-end operations – design, refine, and run the workflows that let us scale from “one-off” to “world record” without losing our personal touch.
• Relationship management – build trust with C-suite executives, academics, investors, and other thought leaders around the globe.
• Process excellence – spot friction, automate the fix, and keep the trains running on time.
• Growth metrics – work with the founders to set targets, track performance, and open new revenue lines.

What sets you up for success

• A track record running operations or customer success for a service-led, high-growth business (roughly 3–7 years of experience) OR Management consulting OR Ex VC-backed founder.
• Fluency with modern ops / AI tools CRM, automation platforms, and data dashboards.
• A systems mindset : you notice inefficiency in a heartbeat and can’t rest until the process is airtight.
• Confidence in any room, whether you’re interviewing a Fortune 500 executive or presenting numbers to the team.
• Hunger for ambitious goals and a bias for decisive action.
• Love people (you frequently host dinner parties, and are unusually comfortable on stage)
• Founding-team impact – your decisions will shape the company’s trajectory from day one.
• Generous upside – competitive salary plus meaningful equity.
• Lean, high-calibre team – we hire slowly so every seat is pivotal.
• Global reach – your work places you in direct contact with some of the brightest minds in business, academia, and technology.
• Highly selective team - you will work with the best, in the most exciting company to hit Linkedin in the age of AI.

Look forward to meeting you!

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