Operations Assistant Barcelona

Xior Student Housing; l'Hospitalet de Llobregat; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa dinámica y en crecimiento busca un asistente de operaciones versátil para unirse a una residencia estudiantil en Barcelona. En este emocionante rol, serás la cara de la recepción, gestionando el servicio al cliente y las reservas, mientras apoyas la administración y coordinas entre departamentos. Ofrecemos un entorno de trabajo agradable y la oportunidad de impactar en el sector de alojamiento estudiantil. Si tienes pasión por el servicio al cliente y deseas crecer en un entorno internacional, esta es tu oportunidad para brillar.

Servicios

Oportunidades de desarrollo profesional

Ambiente de trabajo dinámico

Salario competitivo

Beneficios adicionales

Formación

• Experiencia en la industria de la hospitalidad es requerida.
• Conocimientos en atención al cliente y nuevas tecnologías son valorados.

Responsabilidades

• Atender la recepción y brindar servicio al cliente.
• Gestionar reservas y el proceso de check-in/check-out.
• Coordinar entre diferentes departamentos del edificio.

Conocimientos

Atención al cliente

Comunicación en español

Comunicación en inglés

Manejo de MS Office

Conocimientos en redes sociales

Educación

Estudios en Hostelería

Diploma en Administración de Empresas

Formación en Turismo

Descripción del empleo

We are looking for a dynamic, versatile operations assistant, who is eager to join a student residence with 128 rooms (223 beds) in Barcelona. You will be working in an educational environment, with an exclusive package of services and accommodation in an exceptional location.

Your responsibilities :

• You are the (first) face of our reception at the student residence.
• You take care of our customer service; you help students at the counter, by mail, and over the phone.
• You manage reservations and therefore the check-in and check-out process. You provide our students with the necessary keys and cards.
• You accompany visitors and future clients during open days, a tour of the facilities, etc.
• You support the administration office.
• You monitor the building and take care of coordination between the different departments (cleaning, catering, maintenance & gardening).
• You apply the necessary protocols in emergencies.

This role requires you to work in shifts, with a rotating schedule of 40-hours a week, planned within Monday to Sunday from 7am to 11pm with corresponding weekly breaks and holidays.

• Studies in relation to Hospitality Industry, Tourism, and Business Administration (formative degrees, diplomas…) will be positively valued.
• Experience in the hospitality industry.
• You speak Spanish, as well as English.
• You know how to work with MS Office.
• You have some interest and knowledge of customer service, social networks, and new technologies.

What we offer :

• The opportunity to make an impact in a fast-growing, dynamic company that is the leader in the student accommodation sector in continental Europe.
• You will help build the future by working with and for the student generation.
• Opportunities for further development and (international) growth.
• A pleasant workplace in Barcelona with a fun, dynamic team.
• An attractive, competitive salary complemented by numerous additional benefits.

Experience : Required

Languages : English – Advanced. Spanish – Advanced. Catalan – Beginner

Employment : Full-time

Starting time : Immediate start!

About XIOR STUDENT HOUSING :

Xior is the largest owner & operator of student accommodation in continental Europe. Our mission is to give as many students as possible a great first living experience. We offer a second home to more than 19,500 students in 8 countries.