Operations Agent Groups

TUI; Torremolinos; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

Join TUI as an Operations Agent in Torremolinos, where you will play a key role in service delivery by coordinating bookings and managing customer relations. We offer a competitive salary, extensive training, and a welcoming, diverse workplace environment that values inclusion. Your ability to speak English and Spanish, along with strong interpersonal skills, will make you a valuable team member.

Servicios

22 days of holiday plus two extra days

Paid training and access to learning resources

Discounted private health insurance

Participation in charity and sustainability initiatives

Formación

• Ability to communicate in English and Spanish; German is a plus.
• Strong skills in teamwork and resolving issues effectively.

Responsabilidades

• Organize group programs and verify hotel reservations.
• Contact customers to manage changes and resolve issues.
• Prepare documentation for tours and track bookings.

Conocimientos

Interpersonal skills

Communication

Teamwork

Calm under pressure

Willingness to learn

Descripción del empleo

We are seeking digitally experienced and helpful individuals like you to join our diverse team of Operations Agents in Torremolinos .

You will be responsible for communicating booking updates with our excursion suppliers and destination teams to ensure smooth Service Delivery operations.

If you have the right to work in Spain and speak English and Spanish, with German as an advantage, keep reading

About Our Offer

• A job at TUI offers more than your basic salary, starting at 20.800 € gross per year.
• 22 days of holiday per year, plus two extra days (your birthday and a 'Happy Day').
• 5 working days per week with 2 days off (Monday to Sunday).
• Contract begins as soon as possible, initially for 10 months under a fijo discontinuo contract.
• Discounts and offers through TUI Club Benefits.
• Option for discounted private health insurance.
• Paid training days, plus free access to TUI Learning Hub, TUI Skills Academy, and language lessons.
• Participation in charity and sustainability initiatives like the TUI Care Foundation, with access to our WeCare Team & 24 / 7 Wellbeing Hub.

About You

• Ability to work effectively as part of a team.
• Strong interpersonal skills, self-confidence in communication with team members, other departments, suppliers, and customers.
• Remain calm in unexpected situations, work well under pressure, and demonstrate empathy to resolve issues effectively.
• Willingness to learn the role requirements, technology, and our products and services.
• Excellent verbal and written communication skills in English and Spanish; German is advantageous.

About the Job

• Organize group programs, verify hotel reservations, and coordinate suppliers (guides, transportation, restaurants, entrances).
• Contact customers before, during, and after trips to manage changes, cancellations, new requests, prepayments, and resolve issues or complaints.
• Prepare vouchers and documentation for tours and briefings with tour leaders / guides.
• Track bookings received via online channels / platforms.
• Create bookings in our system, including all required services and costs.
• Manage administrative tasks, prepayments, and resolve cost discrepancies.

At TUI, we embrace diversity, equity, and inclusion, encouraging everyone to come as they are because our potential is limitless.

We support candidates with disabilities and impairments—please let us know if you need assistance.

TUIDestinationJobs #TUIJobs #LetsTUIit

About the Company

TUI AG, also known as TUI Group, is a German multinational travel and tourism company headquartered in Hanover, Germany.

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