OP050101-Vendor Management, Associate

TN Spain; Granada; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated professional to manage payroll operations and client communications. This role involves creating annual activity planners, acting as the first point of escalation for payroll queries, and ensuring compliance with service delivery standards. You will collaborate closely with project managers and teams to provide exceptional service and support during critical phases like hyper-care. The organization offers a competitive rewards package and opportunities for continuous education and training, making it an exciting opportunity for growth within a global company.

Servicios

Competitive total rewards package

Continuing education and training

Tremendous potential for growth

Formación

• Experience in payroll management and client communication is essential.
• Ability to handle data processing and compliance checks.

Responsabilidades

• Act as the first point of escalation for payroll queries.
• Ensure adherence to service level agreements and manage operational plans.
• Collaborate with project managers for integration support.

Conocimientos

Payroll Management

Client Communication

Data Processing

Problem Solving

Compliance Checking

Educación

Bachelor's Degree in Business Administration

Relevant Certifications in Payroll Management

Herramientas

hrX

LVMS

Descripción del empleo

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Client:

Alight

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

Posted:

Expiry Date:

25.05.2025

Job Description:

The role:

Annual Activities

1. Create Annual Activity Planner and share with the client and TPV.
2. Approve and Publish Final Version of Agreed Annual Payroll Calendar and system set up.
3. Agree password format for the year.

Service Delivery

1. Act as First point of escalation for payroll queries.
2. Handle all the non-Payroll related tickets under the correct function.
3. Mass upload, master data processing in hrX (only if applicable).
4. Exchange event monitoring (only for hrX clients).
5. Manager RCA - Arrange RCAs, validate quality, etc.
6. LVMS or BO reports to ensure all the tickets are closed on time by TPV.
7. Responsible for updating, maintaining, and enforcing the Defined Work Instructions (DWIs) and CLIENT Solution workbook.
8. Responsible for the resolution of Technical/Functional issues escalated from the team, CLIENT and/or Partner and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate.

SLA Reporting

1. Cross check the KPI with the real results and report to TPV to identify and correct any deviation.
2. Updating of SLA and fail reason in LVMS reported on a monthly basis.

Change Requests

1. Check Client/Alight CSW/SOW for compliance.
2. Check Alight/TPV CSW/SOW for compliance.
3. Notify PSM on Change Requests raised.
4. Apply the CR process as per VPS 3.0 standard process.
5. Update CSW and get client’s approval on the changes in documents.

Escalations

1. SPOC for TPV´s.
2. First Escalation point for Clients.
3. Include in RAG the escalations with PSM help.
4. Manage issues that need to be escalated - TPV related.

Security and Compliance

1. Initiate SI process in case any SI detected by PSA.
2. Perform SOC1 Controls.

Hyper-care

1. Participate in Hyper care calls.
2. Collaboration with Project Manager, PSM and OA team for Integration Support, etc.
3. Supporting and Validating the tests performed during pre-go live phase (UAT/SIT testing and data mapping configuration, support in process definition).
4. VPS process Walkthrough call with all the new CLIENTs during Hypercare.

Governance

1. Manage regular Operations calls (Corrections call/Post-payroll call, etc).
2. Prepare post payroll Review Deck.
3. Manage Operational Plan to track actions/issues.
4. Manage issues that need to be escalated - TPV related.
5. Ensure adherence to all agreed schedules as per SOW for Client/TPV.
6. Collaborate with PSMs to ensure the quality of services provided by the TPV to the client.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.