(OOA579) Data & Analytics Manager

Omega CRM, A Merkle; Huelva; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience services provider in Huelva is seeking a Data & Analytics Strategist. This role involves engaging in complex projects, developing analytics solutions, and managing team development. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. We offer flexible schedules and opportunities for professional growth.

Servicios

Permanent contract with flexible schedule

Certifications plan

Home office support

Flexible compensation options

Health insurance

Professional development opportunities

Formación

• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).

Responsabilidades

• Participate in various projects to provide clients with a benchmarking perspective.
• Develop comprehensive understanding of analytics sector, creating new products aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.

Conocimientos

Platform development

Time management

Conflict resolution

Prioritization

English proficiency

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Herramientas

Talend

Pentaho

Datorama

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships focused on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.
2. Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives by creating new products and services aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when specialists from other service lines are needed to enhance client advisory.
5. Implement mechanisms to identify and control commercial risks during pre-sales, analyze risks before project initiation, and communicate them to Operations.
6. Engage directly in delivering services for highly complex and high-risk projects in coordination with Operations.
7. Develop new methodologies within your field to impact others' work and improve outcomes.
8. Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.
9. Act as a role model for the team, managing development as a People Lead, including establishing communication strategies, managing talent, and supporting team members' professional growth.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to core technologies: Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Languages: English proficiency.

What We Offer

• Permanent contract with flexible schedule and support for work-life balance.
• Certifications plan to enhance your skills.
• Home office support.
• Flexible compensation options.
• Health insurance.
• Professional development opportunities to grow and advance your career.

About Us

Omega CRM, a Merkle Company, is a global digital leader in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of dentsu, we are the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and recognized leadership in the Salesforce ecosystem. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences in Service, eCommerce, Marketing, and Analytics. Our commitment to client satisfaction and societal betterment is reflected in our awards and recognitions. We believe in growth through our people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.