Online Technical Support Engineer – Microplate Instruments (Biotek)

TN Spain; España; Híbrido; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a motivated Online Technical Support Engineer to provide exceptional post-sales support for microplate instruments. This role offers a unique opportunity to work with cutting-edge technology while ensuring customer satisfaction through effective communication and problem-solving. With a hybrid work model available, you can enjoy the flexibility of working from home or the office. Join a dynamic team that values career development and offers a supportive company culture, along with comprehensive training to help you excel in your field. If you're passionate about life sciences and customer service, this is the perfect opportunity for you!

Servicios

Pension Scheme

Yearly Bonus

Private Healthcare

Stock Purchase Plan

Comprehensive Training

Career Development Opportunities

Outstanding Company Culture

International Working Environment

Formación

• University degree in Life Sciences required.
• Significant hands-on laboratory experience with instrumentation.

Responsabilidades

• Provide post-sales technical support for microplate instruments.
• Document customer interactions and follow up on support cases.

Conocimientos

Laboratory Experience

Technical Support

Communication Skills

Problem Solving

Customer Focus

Educación

University Degree in Life Sciences

Herramientas

Microplate Readers

Cell Imaging Instruments

Liquid Handling Instruments

Descripción del empleo

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Online Technical Support Engineer – Microplate Instruments (Biotek), Spain

Client: Agilent

Location: Spain, Spain

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at

As our next Online Technical Support Engineer – Microplate Instruments (Biotek), your primary focus will be to provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products. You will be responsible for providing technical support for these products remotely by phone, email, live webchat, and other remote support tools, understanding customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction. More information about Agilent’s Microplate Instruments.

Your main responsibilities will be:

• Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications
• Document customer interactions in support tickets
• Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
• Comply with company processes, including complaint handling
• Work closely with field and repair center teams
• Provide customer feedback to internal departments such as marketing, product support, and sales
• Develop technical resources for customers
• Occasionally travel to attend events such as internal training classes and customer service call shadowing

This role can be based in our offices in Cheadle (UK) or Barcelona (Spain), with a hybrid work model. We are also open to candidates across Europe working fully remotely.

Qualifications

We are looking for a motivated individual with:

• University Degree in Life Sciences (Biology, Biochemistry, Biotechnology, Chemistry…)
• Significant hands-on laboratory experience with instrumentation such as microplate readers, cell/tissue imaging, and/or liquid handling
• Full proficiency in English
• Knowledge of German/French/Spanish is a plus
• First customer-facing experience is a strong plus

Personal qualities include being autonomous, outgoing, customer-focused, with excellent interpersonal and communication skills, and a passion for helping others and solving problems. Flexibility, adaptability, strong planning, organizational, and time management skills are also important.

We offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Benefits including pension scheme, yearly bonus, private healthcare, stock purchase plan, and insurance
• An international working environment with exciting challenges and opportunities

We ensure comprehensive training and development to help you excel in your field!