Onboarding Agent - English

Hotelverse; Islas Baleares; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative start-up is seeking enthusiastic individuals to join its team and transform the hotel booking experience. This exciting opportunity involves working closely with clients to support them through the enrolment process and technological projects. As part of a diverse and growing team, you will ensure that clients' hotel portfolios are well-managed and onboarding procedures are followed. With a hybrid work model and a focus on flexibility, this role offers a dynamic environment where your contributions will help shape the future of travel. If you have a passion for customer service and tourism, we want to hear from you!

Servicios

Schedule Flexibility

Free Parking

Public Transportation Access

Formación

• Strong English skills are essential for effective communication with clients.
• Experience in customer service or tourism is a plus.

Responsabilidades

• Manage client's hotel portfolio and ensure proper onboarding.
• Communicate with internal departments to advance projects.

Conocimientos

Customer Service

Tourism Background

Problem-Solving Skills

Organizational Skills

Attention to Detail

English Proficiency

Descripción del empleo

Join the Hotelverse team, the start-up set to revolutionize how we book hotels and experience this process. Considered among the top 100 more creative businesses by Forbes in 2022, Hotelverse is looking for people with customer service or tourism backgrounds to be in touch with our clients (B2B) and support them throughout the enrolment process and technological project.

You will be part of an innovative project and a growing, diverse team! Let’s talk!

Responsibilities

• Looking after client's hotel portfolio and ensuring the onboarding process is followed on a project / hotel basis.
• Follow internal procedures for content (review and administrative).
• Be in touch with several internal departments when needed to ensure procedures are followed and projects advance.

Requirements

• Great level of English.
• Must be able to effectively communicate with clients (tourism background or customer service experience is a plus).
• Must have access to a stable internet connection.

We Offer

• Hybrid (60 / 40 basis) – our brand-new office is located in the upcoming area of Son Rossinyol just outside of Palma: well-connected with public transportation, free parking, and with supermarkets, cafes, and restaurants to be explored on your break or after-work gatherings.
• Schedule flexibility
• Full-time (40hrs)

Skills

• Organized and with attention to detail
• Determined and good problem-solving skills