OKU Ibiza - Responsable de informática - IT Responsible

OKU Ibiza - Responsable de informática - IT Responsible

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced IT Responsible to join us at OKU Ibiza, our five-star resort that redefines laid-back luxury on the island.

This is a unique opportunity to be part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laid-back luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.

OKU Ibiza is a stunning retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.

RESPONSIBILITIES OF THE ROLE

1. Oversee the resort’s IT infrastructure, including networks, servers, software, and hardware.
2. Ensure the security and integrity of the hotel’s data and systems.
3. Manage and maintain hotel management systems (PMS), point-of-sale systems (POS), and other hotel-related software.
4. Provide technical support and troubleshooting for both hotel staff and guests.
5. Collaborate with other departments to enhance technological integration and optimise the guest experience.
6. Conduct regular system audits and updates.
7. Ensure compliance with cybersecurity regulations and data protection laws.
8. Manage IT budgets and vendor relationships.

CANDIDATE REQUIREMENTS

1. Passionate about hospitality and an enthusiastic demeanor, with a desire to represent the OKU philosophy in your professional environment.
2. Strong knowledge of hotel management systems (PMS, POS, CRM, etc.).
3. Expertise in network administration, cybersecurity, and IT infrastructure.
4. Ability to troubleshoot technical issues efficiently and effectively.
5. Strong leadership, communication, and project management skills.
6. Fluency in English and Spanish; knowledge of additional languages is a plus.

BEHAVIOURAL COMPETENCIES

1. Proven leadership skills in a hotel/resort environment and empathy, exceptional communication, and attention to detail.
2. Vendor management: Liaising with external IT providers, maintenance companies, software licensing partners, etc.
3. Proactive and solution-oriented attitude: Anticipating problems and responding swiftly when issues arise.

TECHNICAL SKILLS AND KNOWLEDGE

1. Strong analytical skills to assess situations quickly, identify solutions and implement effective resolutions.
2. Hospitality Technology Trends – Familiarity with smart room automation, digital check-ins, keyless entry, guest experience apps.
3. Compliance & Regulations – Understanding GDPR, PCI-DSS, and other data security regulations.