OKU Andalusia - Front Office Manager

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Front Office Manager to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande.

This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos.

Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

1. As a new opening, lead, supervise and manage the front desk team, ensuring excellence in service.
2. Guarantee guest satisfaction by resolving issues and ensuring memorable experiences.
3. Coordinate and collaborate with other departments for efficient operations.
4. Implement and improve check-in, check-out, and guest service procedures.
5. Oversee billing and ensure financial compliance within the department.
6. Train and develop the team to ensure high performance.
7. Ensure compliance with brand quality standards and protocols.

CANDIDATE REQUIREMENTS

1. Passionate about hospitality and an enthusiastic demeanor, with a desire to represent the OKU philosophy in your professional environment.
2. A combination of education, skills and experience tailored to the hospitality industry (preferably 5* hotels).
3. Three (3) to five (5) years of experience in the related position.
4. Fluency in English and Spanish; additional languages are a plus.
5. Previous Pre-Opening experience is a plus.

Behavioural Competencies

1. Proven leadership skills in a hotel/resort environment and empathy, exceptional communication, and attention to detail.
2. Understanding and respecting cultural differences, effectively communicating with international guests and tailoring services accordingly.
3. Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance.
4. Be proficient in front/back-office platforms, reservation systems and customer relationship management software to streamline operations and improve guest interactions.

Technical Skills and Knowledge

1. Strong analytical skills to assess situations quickly, identify solutions and implement effective resolutions to ensure guest satisfaction.
2. Familiarity with CRM tools, feedback management platforms, and hotel technology.
3. Require knowledge of and the ability to operate computer equipment and software applications.
4. Strategic, analytical and have solid business acumen in Front Office area.