OKU Andalusia - Deputy Housekeeping Manager - Subgobernanta

At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Deputy Housekeeping Manager to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande.

This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos.

Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.

ABOUT OKU

‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart.

OKU Hotels is headquartered in London, with current properties operating in Ibiza and Kos, and a confirmed pipeline of hotels set to open in Turkey, Spain and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.

RESPONSIBILITIES OF THE ROLE

1. Assist in supervising housekeeping operations, ensuring rooms and public areas meet luxury hotel standards.
2. Coordinate and support the housekeeping team, providing training and guidance to maintain efficiency and excellence.
3. Monitor room inspections and ensure adherence to cleanliness and hygiene protocols.
4. Manage inventory control for linens, cleaning supplies, and guest amenities.
5. Assist in scheduling and workforce planning to ensure optimal staffing levels.
6. Collaborate with maintenance and front office teams to address guest requests and maintenance issues promptly.
7. Uphold compliance with health, safety, and environmental regulations.
8. Address guest concerns regarding cleanliness and housekeeping services professionally and efficiently.
9. Support budgeting and cost control efforts to optimize department performance.
10. Oversee laundry operations to ensure quality and timely service.

CANDIDATE REQUIREMENTS

1. Passionate about hospitality and an enthusiastic demeanor, with a desire to represent the OKU philosophy in your professional environment.
2. Minimum 3-5 years of experience in housekeeping management within luxury hotels or resorts.
3. Knowledge of housekeeping technology and property management systems.
4. Experience in staff training and performance management.
5. Fluency in English and Spanish; additional languages are a plus.
6. Previous Pre-Opening experience is a plus.

Behavioural Competencies

1. Excellent leadership and team management skills.
2. High attention to detail and quality control.
3. Strong organizational and multitasking abilities.
4. Ability to work under pressure and meet tight deadlines.
5. Excellent communication and interpersonal skills.
6. Problem-solving mindset with a proactive approach.
7. Commitment to guest satisfaction and service excellence.

Technical Skills and Knowledge

1. Strong knowledge of housekeeping operations and cleaning procedures.
2. Experience with housekeeping management software and room inspection tools.
3. Understanding of hygiene and sanitation regulations in the hospitality industry.
4. Ability to manage inventory and procurement of cleaning supplies and linens.
5. Proficiency in scheduling and staff coordination.