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The Office & Site Manager will be responsible for the day-to-day operational management of Werfen Tower, the company's global headquarters. This role ensures a safe, efficient, and welcoming work environment by coordinating soft services, vendor management, internal office operations, and building-related activities. The position acts as the main contact for internal teams and external partners, including the building landlord. This is a hybrid role that blends administrative coordination with basic technical oversight (non-engineering), requiring strong organizational, problem-solving, and communication skills.
This position reports to the Facilities and Soft Services Manager .
Key Responsibilities
Office & Building Operations
- Coordinate daily operations of the office including reception, cleaning, pest control, canteen, gardening, and workplace logistics.
- Support minor facility tasks (e.g. small repairs, space arrangements, office moves), in coordination with the Engineering & Hard Services team.
- Manage internal requests and ensure the smooth running of office services and amenities.
- Liaise with external service providers to monitor performance and resolve incidents.
- Ensure services are delivered according to agreed standards and contracts.
- Track and manage purchase orders and service requests.
Stakeholder & Landlord Relations
- Serve as the main on-site contact for both internal teams and the building landlord.
- Facilitate communication between the landlord’s team and Werfen’s internal departments regarding building operations and issues.
- Handle incident reporting, follow-up, and resolution.
Administrative & Budgetary Support
- Support the management and execution of the facilities annual budget in coordination with the Facilities department.
- Create and monitor purchase orders and basic reports related to services and office activities.
- Maintain documentation and ensure compliance with internal processes.
Compliance & Continuous Improvement
- Ensure services meet internal policies and applicable standards (ISO 14001, ISO 9001, ISO 27001).
- Contribute to a positive and productive office environment through proactive service improvement.
Key Relationships
- Internal: All departments based at Werfen Tower, including Executive teams.
- Facilities Department: Collaboration with Engineering & Hard Services, Controlling, and other Facilities colleagues.
- External: Landlord and landlord representatives, service providers (cleaning, security, catering, etc.).
Qualifications & Experience
Education
- Bachelor’s degree in Business Administration, Facility Management, or related field.
- Additional certifications in office management, building operations, or project coordination are a plus.
Experience
- At least 3–5 years in office or site management roles, ideally in corporate or multinational environments.
- Experience in managing suppliers, contracts, and internal service delivery.
- Familiarity with working in leased buildings and maintaining landlord relationships.
Technical Skills
- Comfortable using facility management systems (e.g. CMMS), Office 365, and purchase order tools.
- Basic understanding of building operations (HVAC, security, etc.) from a coordination standpoint (not hands-on technical).
Languages
- Fluent Spanish
- Professional level of English (spoken and written)
- Organizational & Multitasking Skills: Ability to manage multiple requests and vendors simultaneously.
- Communication: Clear, assertive, and solution-oriented interaction with stakeholders at all levels.
- Customer Orientation: Strong sense of service and responsiveness to internal client needs.
- Problem Solving: Proactive and practical in managing day-to-day issues and improvements.
- Team Spirit: Cooperative, adaptable, and able to work cross-functionally.