Nordic Assistance Coordinators - Torrevieja

Viking Redningstjeneste; Torrevieja; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Viking Redningstjeneste is expanding its operations in Torrevieja and is seeking Nordic Assistance Coordinators. In this full-time role, you will assist travelers globally, providing essential support and ensuring high standards of customer service. Fluency in Nordic languages is required, alongside excellent communication skills and a flexible approach to work.

Formación

• Fluent in at least one Nordic language and good knowledge of English.
• Experience in the travel industry, health sector, or customer service.
• Medical studies or law/insurance are a plus.

Responsabilidades

• Assist customers by gathering information and providing answers about insurance coverage.
• Collaborate with partners to ensure necessary assistance.

Conocimientos

Helping others

Communication

Problem Solving

Educación

Tourism

International studies

Language studies

Descripción del empleo

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Our new business area, Viking Travel Care provides travel- and medical assistance 24/7, 365 days a year for travellers and employees stationed abroad, anywhere in the world.

We are now expanding and are hiring Nordic Assistance Coordinators for our office in Torrevieja. We are looking for Danish, Finnish, Norwegian and Swedish speakers.

• Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics
• Assist and help travellers to the extent possible all over the world
• Join our Nordic working culture with international atmosphere, in a modern office
• Competitive salary and benefits
  
  

Qualifications

For this job, several types of education and/or work experience can be relevant. Your motivation and personality are sometimes more important than a certain background. However, from experience we know that these qualifications often are a good match:

Experience

• Worked as a Tour guide / in the travel industry
• Health sector, Insurance or Customer service
  
  

Education

• Tourism, International studies, Language studies
• Medical studies / health related topics
• Law / Insurance
  
  

You Need To Be

• Fluent both written and oral in at least one Nordic languages
• Good knowledge of English, both written and oral
• Additional languages will be a plus
  
  

Desired Skills

• You like helping people and thrive in a hectic environment
• You communicate well both on the phone and in writing
• You are structured and do your tasks in good quality
• You enjoy working in a team but can also work independently
• You have good work ethics and are eager to learn
• You are positive, flexible and solution oriented
  
  

About The Job

Your job is to listen to the customer's needs, collect information, give answers about insurance coverage, refer the customer to a doctor/clinic, and to collaborate with our partners in the insurance and assistance business. The tasks should be carried out giving excellent customer service and ensuring that the customer gets the necessary assistance. Full training will be given.

Work Terms

• Fulltime position
• Location: Torrevieja, Spain
• Work form: Day, evening, nights and weekend shifts in rotation
• Remote work is not applicable
  
  

If you have any questions, you are welcome to contact:

Felicia Malmström Team Leader in Travel Care, Tel.nr.: [phone]

e-mail: [e-mail]

or

Lotta Vilkka, Team Leader in Travel Care. Mobile nr.: [phone]

e-mail: [e-mail]