Nordic Assistance Coordinators - Fuengirola

Viking Sverige AB; Cerros del Águila; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Viking Assistance Group is expanding and seeks Nordic Assistance Coordinators for their Fuengirola office. This role involves providing customer service and assistance for international travelers. Ideal candidates are fluent in Nordic languages with backgrounds in tourism, healthcare, or customer service.

Servicios

Full training provided

Good career opportunities

Competitive salary and benefits

Formación

• Experience in travel industry, health sector, or customer service.
• Education in tourism, international studies, or medical fields valued.
• Fluency in one or more Nordic languages and English.

Responsabilidades

• Assist customers with insurance inquiries and medical referrals.
• Ensure excellent customer service and provide necessary assistance.
• Collaborate with partners in insurance and assistance sectors.

Conocimientos

Excellent customer service

Communication skills

Flexibility

Teamwork

Problem-solving

Educación

Tourism studies

Medical studies

Law / Insurance

Descripción del empleo

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Our new business area, Viking Travel Care provides travel- and medical assistance 24/7 365 days a year for travellers and employees stationed abroad, anywhere in the world.

We are now expanding and are hiring Nordic Assistance Coordinators for our office in Fuengirola. We are looking for Danish, Finnish, Norwegian and Swedish speakers.

• Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics
• Assist and help travellers to the extent possible all over the world
• Join our Nordic working culture with international atmosphere, in a modern office
• Competitive salary and benefits

About the job

Your job is to listen to the customer's needs, collect information, give answers about insurance coverage, refer the customer to a doctor/clinic, and to collaborate with our partners in the insurance and assistance business. The tasks should be carried out giving excellent customer service and ensuring that the customer gets the necessary assistance. Full training will be given. Good career opportunities!

Qualifications

For this job, several types of education and/or work experience can be relevant. Your motivation and personality are sometimes more important than a certain background. However, from experience we know that these qualifications often are a good match:

Experience:

• Worked as a Tour guide / in the travel industry
• Health sector, Insurance or Customer service

Education:

• Tourism, International studies, Language studies
• Medical studies / health related topics
• Law / Insurance

You need to be:

• Fluent both written and oral in one or more Nordic languages
• Good knowledge of English, both written and oral
• Additional languages will be a plus

Desired skills

• You like helping people and thrive in a hectic environment
• You communicate well both on the phone and in writing
• You are structured and do your tasks in good quality
• You enjoy working in a team but can also work independently
• You have good work ethics and are eager to learn
• You are positive, flexible and solution oriented

Work terms:

• Fulltime
• Location: Fuengirola, Spain
• Work form: Day, evening, nights and weekend shifts in rotation
• Remote work is not applicable

If you have any questions, you are welcome to contact
Felicia Malmström Team Leader in Travel Care, Tel.nr.: [phone]
e-mail: [e-mail]

or

Jenna Heiskari, Team Leader in Travel Care. Mobile nr.: [phone]
e-mail: [e-mail]