(NNM-678) - Senior Technical Support Engineer - Focused Services, Cortex Xsiam Quedan 3 Días

Palo Alto Networks; Jerez de la Frontera; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en ciberseguridad busca un Senior Technical Support Engineer en Jerez de la Frontera para unirse a su equipo de soporte global. Este rol se centra en proporcionar apoyo técnico de primera clase a los clientes, gestionando inquietudes y resolviendo problemas complejos en el ámbito de la ciberseguridad. El candidato ideal tendrá un enfoque al cliente y habilidades para trabajar en equipo, contribuyendo a la experiencia mejorada de los clientes en sus soluciones de seguridad.

Servicios

Programas de bienestar personal

Oportunidades de aprendizaje personalizadas

FLEXBenefits

Formación

• Experiencia en soporte técnico en un entorno cibernético.
• Capacidad para gestionar escalaciones y consultas de clientes de manera efectiva.
• Conocimientos técnicos de ciberseguridad y redes.

Responsabilidades

• Proporcionar soporte técnico y gestionar consultas de clientes.
• Trabajar con gestores de cuentas técnicas para personalizar la experiencia del cliente.
• Identificar y mitigar riesgos en entornos técnicos.

Conocimientos

Resolución de problemas

Comunicación efectiva

Orientación al cliente

Educación

Título en informática o campo relacionado

Descripción del empleo

.Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously.
We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success.




Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.
From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity.
We work fast, value ongoing learning, and we respect each employee as a unique individual.
Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported.
This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionYour CareerWe are looking for a highly motivated and customer-focused professional.
As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient,



and friendly manner within defined service level agreements.Our methodology is first class support.
We've been recognized for it as an industry leader and we're dedicated to continuing this standard.
In this role, you will work with our technical account managers to personalize our customer's experience.
You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks.
You're close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise.
You get a thrill from seeking out complex issues and finding their resolutions – and you don't wait for those issues to escalate from our clients.
Instead, you find them.
You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future

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https://www.kitempleo.es/empleo/200619865/nnm-678-senior-technical-support-engineer-focused-services-cortex-xsiam-quedan-3-dias-jerez-frontera/?utm_source=html