Night shift Customer Service Agent (m/f/d) in Madrid - EN/SP/PT

Limehome GmbH; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Limehome GmbH is seeking a Night Shift Customer Service Agent in Madrid, fluent in Spanish, Portuguese, and English. This role focuses on providing exceptional guest experiences and solutions while working night shifts. Join a team that values communication, creativity, and a passion for hospitality.

Servicios

Flexible monetary benefits (Payflow)

Team spirit with regular events and feedback sessions

Opportunities for external development programs

Workation twice a year

3-month sabbatical after 1.5 years

Benefits for physical and mental wellbeing

Formación

• Fluent in Spanish, Portuguese, and English.
• Passion for customer service and ability to remain calm in stressful situations.
• Previous experience in hospitality or call centers is a plus.

Responsabilidades

• Act as the first point of contact for guests across all channels.
• Provide creative solutions to guest feedback and issues.
• Work closely with Guest Relations Managers to ensure optimal guest solutions.

Conocimientos

Communication

Customer Service

Problem Solving

Attention to Detail

Descripción del empleo

We're looking for a Night Shift Customer Service Agent (m/f/d) in Madrid who speaks English, Spanish, and Portuguese!

How you’ll be hosting with heart:

• You are the interface between limehome and the guest as the first point of contact for inquiries across all channels.

• You have a watchful eye and open ear for guest feedback and can find creative solutions to problems.

• You provide guests with a great limehome experience by responding to their needs, offering relevant information, and adding a personal touch during interactions.

• You identify pain points and opportunities for improvement in daily operations and proactively suggest solutions.

• You stay in close contact with Guest Relations Managers to ensure optimal solutions for each guest regardless of the situation.

What you need to aim for the stars:

• You have a passion for communication and attending to guests' needs.

• You are fluent in Spanish, Portuguese, and English; additional languages are a plus.

• You have a passion for customer service and remain calm in stressful situations.

• You are willing to work night shifts.

• You support limehome's concept and vision and want to help achieve our goals.

• You enjoy working evenings and nights and are okay with working on weekends.

• Previous experience in hospitality, call centers, or startups is a plus.

Why you’ll want to stay with us:

• Competitive salary: Flexible monetary benefits (Payflow) plus a salary that supports your life in Madrid.

• One team: Great team spirit with regular lunches, events, feedback sessions, and ongoing support.

• Limitless learning: Opportunities for external development programs to reach your full potential without budget limits.

• Workation: Twice a year, work from a different EU country for up to 4 weeks.

• Sabbatical: After 1.5 years, take a 3-month sabbatical for travel, leisure, or volunteering.

• Perks for our limehomies: Benefits supporting physical and mental wellbeing, staycations, and more. Join us and discover!

Who we are:

limehome is a digital hotel concept aiming to provide convenient, comfortable experiences through a digital-first approach. With our fully digital guest journey and tech-driven services, we aim to be the first choice in travel for everyone, everywhere. We operate over 220 locations across more than 10 European countries.