Night Receptionist - The Madrid EDITION

Marriott Hotels Resorts; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player in hospitality is seeking enthusiastic Guest Service Representatives to provide memorable experiences for guests. This role involves taking the initiative to assist guests with their needs, ensuring a smooth check-in and check-out process, and maintaining a professional demeanor. Candidates will thrive in a dynamic environment, where they will be responsible for various tasks that enhance guest satisfaction. Join a company that values diversity and inclusivity, and be part of a team that is dedicated to delivering exceptional service every day.

Formación

• High school diploma or equivalent required.
• No related work experience necessary.

Responsabilidades

• Deliver a wide range of services to guide guests throughout their stay.
• Process operational needs and address guest requests.

Conocimientos

Customer Service

Multi-line Phone Systems

Computer Skills

Phone Etiquette

Educación

High School Diploma or G.E.D. equivalent

Herramientas

QuickBooks

10-Key Calculator

Descripción del empleo

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to create an experience that is memorable and unique.

Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests throughout their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights, the Guest Service Representative makes transactions feel like part of the experience.

No matter the position, there are a few critical elements for success:

• Creating a safe workplace
• Following company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Upholding quality standards
• Ensuring professional appearance and communication

Guest Service Representatives will be on their feet and moving around (standing, sitting, or walking for extended periods) and will take a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance). Performing these duties well (and other reasonable job duties as requested) is essential to deliver excellent service to our guests and support our business every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None

Marriott International is an equal opportunity employer that believes in hiring a diverse workforce and fostering an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.

Key Skills

Multi-line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical Office Experience, Office Experience, 10-Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette