Night Manager (32H) 5 • Hotel - INGLES

Boho Club Marbella; Marbella; Presencial; EUR 22.000 - 35.000; Jornada completa

Descripción de la vacante

Un establecimiento hotelero de renombre busca un profesional apasionado para liderar el turno nocturno, ofreciendo un servicio excepcional a los huéspedes. En este puesto, serás responsable de gestionar la recepción, asegurando que cada huésped reciba una atención personalizada y memorable. Trabajarás en un entorno dinámico, donde tu proactividad y conocimiento local serán clave para mejorar la experiencia del cliente. Además, tendrás la oportunidad de contribuir al desarrollo del equipo y participar en la formación de nuevos miembros. Si te apasiona la hospitalidad y deseas formar parte de un equipo comprometido, esta es la oportunidad perfecta para ti.

Servicios

Contrato a largo plazo

Desarrollo profesional

Buen ambiente laboral

Beneficios de relaciones con terceros

Formación

• Mínimo 2 años de experiencia en hostelería o turismo.
• Dominio del inglés y español a nivel profesional.

Responsabilidades

• Proporcionar un servicio excepcional y personalizado a los huéspedes.
• Gestionar el check-in y check-out de los huéspedes de manera eficiente.

Conocimientos

Atención al cliente

Comunicación

Proactividad

Conocimiento local

Resolución de problemas

Educación

Educación en Finanzas

Educación en Hostelería

Educación en Turismo

Herramientas

Opera Cloud System

Descripción del empleo

Responsible for : The whole Hotel during night shift and developing an excellent service to guests

Job Requirements :

• Education in Finance / Hospitality / Tourism
• Experience : Minimum 2 years
• Languages : English : Professional Level / Spanish : Professional Level
• Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job :

Together with the team, work in a proactive and passionate way to develop a sustainable business.

Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club.

Ensure pre-research is made for each arriving guest and deliver a personal service accordingly.

Maintain a complete profile of every guest that stays at the Hotel, especially if it is a return visit.

Ensure that the reception desk is always manned.

Manning the main switchboard for Boho Club and carrying out.

In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual.

Inform AFOM and HM about any return guests.

Local knowledge of the area and proactiveness in regards to potential requests on and off property.

In charge of all night reception duties as listed below:

Guest / Operation

• Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Ensuring the set standards and expectations are maintained on the highest personal level.
• Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance.
• Check in & Check out guests, billing and end-of shift cashiering.
• Coordinate VIP amenities in conjunction with housekeeping.
• Handle room reservations including room upsell and packages, in conjunction with reservations department.
• Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only.
• Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed.
• Be fully updated on the Emergency procedures.
• Be aware of and review all guest comments, both positive and negative, and where necessary advise on changes to avoid repetition.
• Ensure a safe working environment is achieved in line with laid out hotel procedures and policies.
• Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations.
• Review guest procedures and update accordingly.
• Provide information as requested by the Finance Department regarding all activities related to the reception department.
• Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception.

People & Development

• Assist in building innovative communication tools to generate awareness of and support of Values.
• Develop a culture of excellence within the team.
• Assist in training and develop the new team members.
• Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit.
• Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service.
• Work with the team to develop the offers adapting it to the individual guest and market conditions.
• Be responsible for coordinating the development of the hotel’s guest profile records, especially for regular guests.
• Give frequent updates to the Management team of guest profiles.
• Assist with marketing and sales events / activities on an ad hoc basis.
• Provide information and statistics relating to the up-selling activities realized.
• Be aware of and review all guest comments, both positive and negative, and where necessary advise on changes to avoid repetition.

Other

This Job Description serves as a guide and may be changed in the light of changing business needs.

We are offering :

• Long term contract.
• Full time. 8 hours working (without split shift). 4 days working / 4 days off.
• Schedule from 23.00 to 7.00.
• High emotional salary. Good working environment.
• Benefits from relationships with third parties.
• Training and professional development plan.