Night Manager

AccorHotel; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Un establecimiento innovador busca un Night Manager apasionado por la hospitalidad. En este emocionante rol, serás responsable de liderar el turno nocturno, garantizando que cada huésped tenga una experiencia memorable. Con un enfoque en el servicio al cliente y la resolución de problemas, tendrás la oportunidad de trabajar en un entorno dinámico y creativo. Además, disfrutarás de un ambiente de trabajo colaborativo donde tu contribución se valora. Si tienes experiencia en la gestión hotelera y te encanta interactuar con personas, esta es la oportunidad perfecta para ti.

Servicios

Comida durante el turno

Noche gratis en el hotel

Entrenamiento y desarrollo continuo

Tiempo libre para voluntariado

Descuentos en The Hoxton

Reuniones regulares de equipo

Eventos de diversidad e inclusión

Formación

• Experiencia previa como Night Manager en un hotel de 4 o 5 estrellas.
• Fluidez en español e inglés; el catalán es un plus.

Responsabilidades

• Liderar el turno nocturno y asegurar una experiencia excepcional para los huéspedes.
• Colaborar con el equipo de Front Office para establecer estrategias de venta.

Conocimientos

Hospitality

Customer Service

Communication Skills

Problem Solving

Teamwork

Fluency in Spanish

Fluency in English

Fluency in Catalan

Educación

Experience as Night Manager in 4 or 5 star hotel

Descripción del empleo

What you’ll do…

1. Lead the night shift and oversee the night team tasks.
2. You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
3. Take care of our guests, which may include check in / check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
4. Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy.
5. Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise.

What we’re looking for…

1. Individuals. You’re looking for a place where you can be you; no clones in suits here.
2. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
3. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
4. You’re not precious. We leave our egos at the door and help get things done.
5. You’re up for doing things differently and trying (almost) everything once.
6. If we got stuck in a lift together, we’d have a good time and share a few laughs.
7. You want to be part of a team that works hard, supports each other and has fun along the way.
8. Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
9. People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully.
10. Previous experience as Night Manager within a 4 or 5 star hotel property.
11. Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable.

we’re looking for a Night Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to the Front Office Manager, you will be responsible for leading the night shift and make sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.

What's in it for you...

1. Become part of a team that’s very passionate about creating great hospitality experiences.
2. A competitive salary and plenty of opportunity for development.
3. Food on us during your shift.
4. Enjoy a free night at The Hoxton and a meal for two when you first start with us.
5. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
6. Time off to volunteer with one of our partner charities.
7. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
8. The chance to challenge the norm and work in an environment that is both creative and rewarding.
9. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
10. Excellent discounts across The Hoxton and the global Ennismore family.
11. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
12. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.