Night Auditor (Recepcionista de Noche)

Villa Marina Properties Socimi SA; Marbella; Presencial; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

An established industry player in the hospitality sector is seeking a meticulous Night Auditor to join their dedicated team. This role involves overseeing front office operations during the night shift, ensuring guest satisfaction through exceptional service, and maintaining hotel security. With a focus on detail and strong communication skills, you will be responsible for managing check-ins, processing payments, and preparing daily reports. Join a supportive environment that values career growth and offers competitive benefits in a charming boutique hotel setting, where your contributions will enhance the guest experience.

Servicios

Performance-based bonuses

Career growth opportunities

Collaborative work environment

Formación

• Previous experience in a similar front desk or night auditor role.
• Proficient in hotel management software and Microsoft Office Suite.

Responsabilidades

• Handle guest check-ins and check-outs during the night shift.
• Monitor and ensure the security of the hotel during the night.
• Prepare and distribute daily management reports to relevant departments.

Conocimientos

Guest Services

Numerical and Analytical Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Educación

High School Diploma

Degree in Hospitality Management

Herramientas

Property Management System (PMS)

Microsoft Office Suite

Descripción del empleo

Combined shift

CONDITIONS:

40h/week (Night Shifts)

Contract: 32 hours per week (night shifts)

Salary: €1,586/month + bonuses

Schedule: Rotating rest days, Monday to Sunday

Vacation: According to the collective agreement

Perks & Incentives: Performance-based bonuses: The Front Office team receives an additional bonus for each 5-star review on popular OTAs. And early bonus based on revenue KPIs.

About Anfitrión Marbella:

Anfitrión Marbella is a charming boutique hotel offering an intimate and personalized experience with just 19 exquisitely designed rooms. We pride ourselves on our exceptional guest services and bespoke concierge offerings, ensuring each guest enjoys a memorable stay in Marbella. We are currently seeking a meticulous and dedicated Night Auditor to join our distinguished team. 32 hours per week, shifts of 4 days.

Position Overview:

As a Night Auditor at Anfitrión Marbella, you will be responsible for overseeing the hotel’s front office operations during the night shift. Your main duties include handling guest check-ins and check-outs, processing guest payments, and ensuring the security of the hotel. Additionally, you will provide outstanding guest services and address any inquiries or issues that may arise during the night.

Key Responsibilities:

• Handle guest check-ins and check-outs during the night shift, providing a warm and welcoming experience.
• Respond to guest inquiries, including email and phone enquiries, and resolve any issues promptly and efficiently.
• Monitor and ensure the security of the hotel during the night, including periodic patrols and surveillance.
• Process guest payments and ensure the accuracy of all financial transactions.
• Prepare and distribute daily management reports to relevant departments.
• Manage and update the Property Management System (PMS), including booking entries, room allocation, and guest information.
• Prepare and send required reports to local authorities (e.g., police reports for guest stays) in compliance with legal regulations.
• Respond to reservation enquiries, provide accurate information, and send quotations for future bookings to potential clients.
• Maintain confidentiality of all guest and hotel information.
• Adhere to all hotel policies, procedures, and standards.

Qualifications:

- Previous experience in a similar front desk or night auditor role, preferably in a boutique hotel environment.

- Strong numerical and analytical skills, with a keen eye for detail.

- Excellent communication and interpersonal skills.

- Proficient in using hotel management software (e.g., Opera, PMS) and Microsoft Office Suite (Excel, Word).

- Ability to work independently and efficiently during night hours.

- High school diploma or equivalent; a degree in hospitality management is a plus.

- Flexibility to work weekends and holidays as needed.

What We Offer:

- Competitive salary and supportive and collaborative work environment.

- Opportunities for career growth and development within a prestigious boutique hotel

Application Process:

Interested candidates are invited to submit their resume detailing their relevant experience and qualifications to [e-mail] (Subject: Night auditor application) or apply online through this career portal.

Please ensure you reference "Night Auditor - Anfitrión Marbella" in your application.

Join our team at Anfitrión Marbella and contribute to delivering exceptional hospitality.