Night Auditor

Aethos; Peguera; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a dynamic hospitality company redefining guest experiences across Europe. As a Night Auditor, you'll be the main point of contact for guests during the night, ensuring their stay is memorable. This role involves managing check-ins and check-outs, conducting audits, and supporting the Front Office team. Aethos champions a guest-centric culture and values personal impact, making this an exceptional opportunity for those passionate about hospitality. If you thrive in a collaborative environment and are dedicated to delivering outstanding service, we invite you to be part of our journey in creating extraordinary experiences.

Formación

• Previous experience in similar roles, preferably within luxury hospitality.
• Proficiency in hotel management systems and MS Office.

Responsabilidades

• Manage guest check-ins and check-outs while ensuring a seamless experience.
• Conduct nightly audits and ensure accurate financial reporting.
• Guide and support the Front Office team to achieve excellence.

Conocimientos

Exceptional communication skills

Proficiency in hotel management systems

Leadership abilities

Organizational skills

Multitasking abilities

Proactive mindset

Attention to detail

Educación

Experience in luxury hospitality

Herramientas

MEWS

HUBos

MS Office

Descripción del empleo

Who we are:

Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

Aethos Mallorca – Our hotels

Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.

As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

Position summary

As Night Auditor, I will be the main point of contact for guests during the night shift, ensuring a seamless and memorable stay. I will deliver personalized service, anticipate guest needs, and exceed expectations.

My role includes managing check-ins and check-outs, addressing inquiries, and ensuring accurate financial reports and transaction audits. I will also support the Front Office team in maintaining operational excellence, creating a welcoming atmosphere, and addressing guest concerns professionally.

Key responsibilities

• Operational Ownership
• I will ensure the smooth operation of night shifts by:
• Supporting a guest-centric culture and raising awareness among colleagues about the importance of guest experience.
• Managing the guest experience from arrival to departure, including special occasions, with precision and warmth.
• Addressing inquiries and resolving concerns promptly and professionally.
• Coordinating reservations, transportation, and special requests to ensure personalized service.
• Handling check-ins, check-outs, and guest interactions.
• Conducting nightly audits and ensuring accurate reporting.
• Monitoring security and safety protocols for guest and host well-being.
• Reviewing PMS reports and resolving discrepancies.
• Maintaining detailed guest profiles for personalized service.
• Managing host schedules to ensure professionalism and punctuality.
• Ensuring the accuracy of daily checklists.
• Maintaining knowledge of resort facilities, services, and policies.
• Coordinating with Bell hosts, Housekeeping, Room Service, and Security to enhance guest satisfaction.
• Supporting the upselling program and preparing for the next day's operations.
• Coordinating guest transfers with transportation providers.
• Performing additional tasks as assigned by senior leadership.

I am committed to upholding and exceeding Aethos quality standards by:

• Maintaining a visible presence in guest areas and offering hands-on support.
• Creating a warm and professional first impression for all arrivals and departures.
• Personalizing interactions to anticipate and meet guest preferences.
• Sharing knowledge about hotel services, amenities, and the local area.
• Supporting seamless communication between guests and departments to fulfill special requests.
• Handling guest complaints and suggestions, logging them, and ensuring timely resolution.
• Monitoring guest feedback and implementing service recovery when necessary.
• Offering directions and accompanying guests when required.
• Ensuring compliance with procedures and brand standards.

Financial Performance

I will contribute to the financial success of the Front Office team by:

• Conducting nightly audits, ensuring accurate financial reporting and reconciliation across all outlets and departments.
• Identifying and addressing discrepancies or irregularities in financial records promptly.
• Managing all Front Office and PMS end-of-day processes, including reconciling and ensuring accurate host Cashier Closures.
• Preparing and submitting comprehensive nightly financial reports to senior management.
• Completing all required reporting accurately and on time, including HR documents, quality assessments, and operational reports.
• Supporting upselling and cross-selling initiatives to maximize room revenue, using in-depth knowledge of room categories and features.
• Managing resources efficiently to balance service excellence with cost-effectiveness.
• Adhering to hotel credit policies regarding the acceptance of foreign currencies, credit cards, and cash.
• Strictly following cashier procedures, maintaining accurate reports, and balancing the assigned bank.
• Providing necessary information to Finance and Management during unannounced cashier audits.
• Staying informed about packages, promotions, and discounts relevant to guest accounts and reservations.
• Analyzing guest feedback and operational data to identify revenue growth opportunities.

People Management Support

As a Night Auditor, I will guide and support the nighttime Front Office team to achieve excellence by:

• Conduct training and onboarding for new hosts to enhance skills and service standards.
• Conducting regular performance evaluations and providing constructive feedback.
• Promoting a positive and collaborative team culture.
• Driving host engagement through recognition and growth opportunities.
• Supporting colleagues in achieving team goals and delivering exceptional service.

Skills and Qualifications

• Previous experience in similar roles, preferably within luxury hospitality.
• Proficiency in hotel management systems (e.g., MEWS, HUBos) and MS Office.
• Exceptional communication skills in English and Spanish; additional languages are a plus.
• A proactive, solution-oriented mindset with attention to detail and a can-do attitude.
• Strong leadership, organizational, and multitasking abilities to manage guest requests efficiently.

Additional Requirements

• Flexibility in scheduling, including night and day shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment.
• Physical requirements include standing and walking for extended periods.

Ready to join us?

If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next Night Auditor. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.