Night Audit / Recepcionista de noche

MVCI Management SL; Islas Baleares; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Recepcionista de Noche para unirse a su equipo en un entorno dinámico y acogedor. En este rol, serás responsable de manejar el check-in y check-out de los huéspedes, equilibrar las entradas de recepción y garantizar una experiencia excepcional para los clientes. Con un enfoque en la atención al detalle y el servicio al cliente, tendrás la oportunidad de contribuir a la satisfacción de los huéspedes y al éxito general del resort. Si tienes habilidades en idiomas y experiencia en Front Office, esta es tu oportunidad para brillar en un entorno de trabajo colaborativo y profesional.

Formación

• 1 año de experiencia en Front Office es esencial.
• Conocimiento de software de gestión hotelera y habilidades contables.

Responsabilidades

• Manejar el check-in y check-out de los huéspedes de manera eficiente.
• Balancear y verificar las entradas de alimentos y bebidas diariamente.
• Preparar informes y paquetes de informes para la gerencia.

Conocimientos

Experiencia en Front Office

Habilidades analíticas y numéricas

Conocimientos contables

Inglés fluido

Alemán fluido

Español hablado

Herramientas

MS Office

Outlook

Opera

Marsha

Guestware Software

Concierge Assistant Software

Descripción del empleo

Night Audit / Recepcionista de noche page is loaded

Night Audit / Recepcionista de noche

Apply locations Marriott's Club Son Antem time type Full time posted on Posted 2 Days Ago job requisition id JR79506

CRITICAL TASKS

ESSENTIAL JOB FUNCTIONS

• Handle guest check-in and check-outs efficiently and in a professional manner.
• Check and balance all reception postings and post room revenue every day.
• Balance and check food and beverage postings each day.
• Perform close of day in Opera System.
• Balance and reconcile telephone postings for the day.
• Perform back-up and system maintenance function as required.
• Prepare reports and reporting package for management and accounting.
• Complete the credit check report on a daily basis.
• Perform close of day in Micros System.
• Assuring always to print the back up reports before going off-line.
• Complete all duties listed on the night reception check list.
• Have knowledge of resort rates, packages, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
• Adhere to all company policies and procedures.
• Report any unusual occurrences to the MOD, Front Desk Manager or Resort Manager.
• Handle any guest complaints in a professional and hospitable manner.
• Understand the resorts Fire and safety procedures.
• Ensure the cleanliness and neatness of the Front Desk and office.
• Maintain a high standard of personal hygiene and wear proper uniform at all times.
• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
• Read the memo board, to keep updated on all current information.
• Always use the correct telephone etiquette.
• Process the points of the HGA program (Marriott Rewards) and sending the information over to London.

PHYSICAL JOB REQUIREMENTS

• Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs.
• Good visual observation.
• Resistance to fatigue and night shifting.
• Calm and cool temper, excellent command of stress in cases of emergency.
• Walking and working outside of air controlled areas.

JOB QUALIFICATIONS

• 1 year of Front Office work experience.
• Good analytical and Numeric skills.
• Accounting knowledge.
• Fluent in English and German. Good command of spoken Spanish. Additional languages are a plus.
• Computer knowledge: MS Office, Outlook, Opera, Marsha, Guestware Software. Concierge Assistant Software is a plus.

MARGINAL JOB FUNCTIONS

• Perform other duties as required to meet the needs of the department or as instructed by Management.

OTHER

• Be punctual and wear the name tag and uniform at all times during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVCI policies and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain a working knowledge of all MVW product lines.
• Maintain computer systems knowledge (MS Office, e-mail etc).
• Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.