New Product Launch Officer

A New Product Launch officer will be responsible for its own portfolio, where each project shall be analysed and delivered as per agreed terms / timelines / signed contracts.

NPL officer shall follow up all the purchase order process since it has been placed until it is delivered, by providing all necessary approvals / requirements to respective teams. Understanding of registration procedure is a key to define best launch strategy and align with customer on its terms and conditions.

Job Role and Key Responsibilities

• Portfolio responsibility as per agreed budget. Portfolio analysis product / customer vise. Each project status / requirements in time. End to end Order processing : order entry, acknowledgment, communicate to the plant, provide all requirements. Product / customer correct set up in the system as per signed contracts / agreements. Coordinate planning and manufacturing on time. Follow the process until the goods are delivered at destination. Coordinate with EU sites if required (secondary packaging / testing / release / import). Keep customer informed about project status.
• Local system update.
• Sales, project status, regional reports on monthly basis.
• Weekly updates between commercial office and plants.
• Consolidated demands / timelines.
• System alignment between commercial office and the plant.
• Being part of operational meetings / regular project updates internal (internal departments) and external (customer / CMO / EU Lab).
• Coordinate pending activities between all the departments, to meet common goal : deliver on time and in full.
• Customer complaints : Acknowledging to the customer and following it up.
• Monitor forecasts to identify changes or to determine their effect on supply chain activities.
• Help to implement new or improved supply chain processes.

Person Specification

• Minimum 4 years of experience in Supply chain / Customer service.
• Experience in Pharma sector.
• Experience in project management would be a plus.
• Fluent in English and Spanish is a must (written / spoken).
• MS Office knowledge.
• SAP basic skills.

Skill Requirements

• Experience in multinational environment.
• Ability to support internal and external client.
• Ability to solve system / communication / operation problems.
• Capacity to coordinate several projects at the same time.