Network Hand And Feet Engineer

buscojobs España; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in IT solutions is seeking a Network Hand and Feet Engineer to manage and resolve network issues on-site. The role requires a Bachelor's degree in Computer Science and at least 4 years of experience in network administration, including troubleshooting Cisco hardware. The ideal candidate will be responsible for maintaining network systems, ensuring optimal performance and implementing solutions as needed.

Formación

• 4 years of experience with network administration and Cisco devices.
• Knowledge of IP networking fundamentals is essential.

Responsabilidades

• Maintain, implement, and troubleshoot network systems.
• Design support and configure routers and switches.
• Conduct physical inspections and ensure stability of devices.

Conocimientos

Network administration

Troubleshooting

IP networking fundamentals

Educación

Bachelor's Degree in Computer Science or related area

Descripción del empleo

Network Hand and Feet Engineer at N Consulting Ltd

Qualifications

• Bachelor's Degree in Computer Science or a related area
• 4 years of experience with network administration, rack and stack of devices, basic troubleshooting of Cisco switches, firewalls, routers, etc.
• Knowledge of IP networking fundamentals

Responsibilities

• Maintain, implement, and troubleshoot networks
• Design and support our network systems and infrastructure
• Configure and operate routers and switches
• Monitor network performance and make recommendations based on performance analysis

On-Site Troubleshooting & Resolution

Once the engineer arrives on-site, the following tasks must be executed systematically :

A. Physical Inspection & Basic Checks

• Verify device power status (LED indicators)
• Check cabling for damage or loose connections
• Validate rack stability and proper airflow

Connectivity Testing

• Use cable testers to validate Ethernet / fiber links
• Confirm switch port status (shut / noshut if needed)

B. Hardware Replacement

• Power down the faulty device (if safe) after confirmation with client SME
• Replace with pre-configured spare (if available)
• Document serial numbers in the ITSM ticket

C. Coordination with Remote Teams

Live Troubleshooting

• Establish a secure remote session (SSH / TeamViewer)
• Share console output with backend engineers
• Initiate Teams call and share screens

D. Post-Resolution Validation

Functional Testing

• Ping tests, traceroutes, and throughput checks
• Verify VLAN / access control for firewall rules

Post-Support Steps

• Update ITSM ticket with actions taken, replaced components (if any), and client confirmation (ITSM approval or email approval)

Step 6 : Ticket Resolution & Closure

• If resolved, update the ITSM ticket accordingly
• If unresolved, implement a temporary workaround and escalate the ticket

Step 7 : Asset & Documentation Update

• Record spare parts used in the ITSM asset inventory
• Update network diagrams & CMDB if changes were made

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