Network Customer Experience Analytics Engineer

Social Network You Want to Login/Join With:

Network Customer Experience Analytics Engineer, Madrid

Client: Vodafone

Location: Madrid, Spain

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC, and UCC for Vodafone Business, platforms, and enterprise solutions. This vacancy is part of VOIS Spain, a legal entity within Vodafone Group. Join us to create the future together!

In this role, you will be responsible for designing, implementing, and managing Customer Experience Management (CEM) systems for fixed and mobile networks across EU markets. These systems analyze service performance from the customer's perspective, providing insights to enhance service quality and optimize user experience. You will collaborate with internal teams and vendors to select technological solutions aligned with business and operational needs.

We seek a professional with a strong understanding of telecommunications networks, data analytics, and OSS/IT systems deployment in cloud and on-premise environments. As part of an international team, you will lead engineering projects across multiple markets, coordinating stakeholders and ensuring the delivery of innovative customer experience solutions. Your analytical, project management, and communication skills will be crucial for the continuous improvement of our CEM platforms.

What you bring:

• Engineering degree.
• Understanding of telecom networks and services (fixed & mobile).
• Knowledge of Analytics and Big Data architectures and tools.
• Good communication and presentation skills, stakeholder management experience.
• Advanced English level.

Please apply with an English version of your CV.

Why Vodafone?

At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We are committed to providing equal opportunities to individuals of all backgrounds and abilities. We believe diversity includes a spectrum of experiences, and we support individuals with functional diversity. Our goal is to create an accessible workplace where everyone can thrive, and we are committed to making reasonable accommodations for all.

We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them integral to our success and innovation. We celebrate diversity and inclusivity so that our workplace reflects the communities we serve. We do not tolerate discrimination based on race, color, age, gender, sexual orientation, disability, religion, nationality, or other protected characteristics.

If you are excited about this role but do not meet all criteria exactly, we encourage you to apply. You may be just the right candidate for this or another role, and our recruitment team can help determine how your skills fit in.

Benefits:

• Hybrid work (2 days in the office).
• Competitive salary.
• Intensive Summer Schedule and Friday afternoons off.
• Health and Life Insurance.
• 25 days holiday plus December 24th and 31st.
• Restaurant tickets.
• Online training opportunities.