(native German) Customer Support Consultant, emails/chats (Ecuador, remote)

SupportYourApp; Cuenca; A distancia; USD 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Support Consultant to join their dynamic team. This role offers the unique opportunity to work in a multicultural and multilingual environment, fully remotely. You will be responsible for addressing customer inquiries, building relationships, and collaborating with various stakeholders. With a focus on personal growth and a supportive management approach, this position is perfect for those who thrive in fast-paced settings and are eager to master new skills. If you're passionate about tech and customer service, this is your chance to make a significant impact while enjoying a flexible work-life balance.

Servicios

Flexible schedule

Fully remote work

Inclusive international environment

Good bonuses for referrals

Paid training and probation

Work-life balance

Responsive management

Formación

• Fluent in German and English (C1), with at least 1 year in customer support.
• Strong analytical, research, and multitasking skills.

Responsabilidades

• Respond to customer inquiries via email, phone, or chat promptly.
• Build long-lasting relationships with customers and meet KPIs.

Conocimientos

Fluent German

Fluent English

Analytical skills

Research skills

Customer empathy

Proactive attitude

Multitasking

Herramientas

CRM systems

Various software tools

Descripción del empleo

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

• Fluent German and English skills (C1 for both spoken and written)
• Minimum of 1 year in customer support is a must-have
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers’ needs and concerns
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems
• Experience in the tourism industry

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.