[MZ021] Responsable de almacén con experiencia en tienda. Victoria Secret Gran Vía

PERCASSI; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking a brand delivery manager to enhance store performance through exceptional customer experience and effective leadership. This role involves managing a team, ensuring optimal product presentation, and driving sales. Candidates should have previous management experience and strong organizational skills.

Formación

• Ability to improve customer satisfaction and loyalty.
• Strong delegation and communication skills.
• Experience in managing complex priorities.

Responsabilidades

• Deliver a captivating customer experience and manage store results.
• Build and develop a high-performance team through coaching.
• Focus on metrics like conversion, retention, and store appearance.

Conocimientos

Customer satisfaction

Delegation

Visual merchandising

Organizational skills

Coaching

Communication

Business acumen

Educación

Previous management experience

Descripción del empleo

The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The role involves developing and executing short-term action plans and long-term strategies to support growth in sales and service, ensuring maximum productivity, profitability, and compliance with company policies.

Key Responsibilities:

1. Deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:
   1. Foster a customer-centric culture focused on delivering highly satisfying customer experiences.
   2. Serve on the Sales Leadership Team, responsible for total store results.
   3. Ensure compelling visual merchandising standards are achieved and maintained, including sell-down strategies.
   4. Drive brand guide planning and execution in partnership with category managers.
   5. Leverage tools and reports to maintain a full, diverse sales floor with all styles, colors, and sizes.
   6. Maintain an organized back room and efficient product flow.
   7. Optimize use of all non-sales space, including back room, associate areas, and off-site storage.
   8. Support store strategy to reduce shrinkage.
   9. Spend at least 50% of scheduled time on the sales floor, demonstrating excellent customer sales lead behaviors.
   10. Analyze customer reports and insights to create SMART action plans.
   11. Enhance selling behaviors to ensure a seamless customer experience.
   12. Monitor customer experience reports, conduct observations, and provide coaching.
   13. Manage payroll daily and optimize labor scheduling based on associate skills and availability.
   14. Resolve customer relations issues and drive customer loyalty through brand strategies.
   15. Partner with the Sales Leadership Team to address maintenance and housekeeping issues.
   16. Ensure a safe working environment and foster a culture of honesty in loss prevention.
2. Build a high-performance team:
   1. Attract, recruit, and hire qualified team members supporting product flow and visual merchandising.
   2. Manage talent lifecycle of direct reports, including onboarding, development, and recognition.
   3. Coach and develop team members, build connectivity, and manage relations.
   4. Establish clear performance goals with store management and ensure proper training.
   5. Communicate effectively across all levels of the organization.
3. Focus on key metrics such as conversion, retention, merchandise availability, and store appearance, alongside performance evaluation criteria.

Qualifications:

• Proven ability to improve customer satisfaction and loyalty.
• Strong delegation, follow-up, and communication skills.
• Excellent visual merchandising skills.
• Ability to manage complex priorities with strong organizational skills.
• Talent assessment, coaching, and performance management capabilities.
• Business acumen with strategic and analytical skills.
• Flexible schedule including evenings, weekends, and non-business hours.
• Previous management experience, preferably in high-volume settings.