Music Specialist + Customer Service (Remote)

My Sheet Music Transcriptions; Terrassa; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A music transcription company is looking for a Customer Service Representative to engage with clients mainly via email in English. The role requires advanced musical knowledge and proficiency in English, along with problem-solving skills. This position is remote, and the schedule includes Monday to Friday shifts with occasional Saturday rotations.

Servicios

Flexible holidays

100% remote work

Formación

• Advanced musical training to understand and communicate musical concepts.
• Proficient in English at an advanced level.
• Experience with customer service or related fields.

Responsabilidades

• Communicate with clients mainly via email in English.
• Support regulars and newcomers in the music community.
• Coordinate with the transcription team for customer satisfaction.
• Implement response protocols and follow up on existing conversations.

Conocimientos

Proficient/Native level of written and spoken English (C1 – Advanced or higher)

Advanced musical training (+10 years)

Proficiency in playing a musical instrument at an advanced level (+6 years)

Familiarity with basic applications

Proactivity and organization skills

Ability to read intricate onboarding documents

Herramientas

Finale

Sibelius

Logic Pro

Cubase

Ableton

Descripción del empleo

Responsibilities

• Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
• Customer Support to our regulars, newcomers, or music community via email and company phone.
• Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations.
• Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
• Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
• Other musical editing, admin, and problem-solving tasks.

Required Skills

• Proficient/Native level of written and spoken English (C1 – Advanced or higher).
• Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
• Proficiency in playing a musical instrument at an advanced level (+6 years)
• Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
• Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
• Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees.

Nice-to-haves

• Work experience in customer service, sales, or product management situations, related to music or not.
• Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
• Advanced level of written and spoken French.
• Cybersecurity basic concepts awareness.
• Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
• Be familiar with platforms such as YouTube, LinkedIn, Discord, and similar.

Conditions

75% full-time contractor: 30 hours per week.

Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).

Location: based in Argentina, 100% Remote

Flexible holidays, coordinated with the rest of the team.