Multinational Service Expert

QBE Europe; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join QBE as a Multinational Servicing Expert in Madrid, a full-time role where you'll coordinate multinational insurance programmes and work with top-tier clients. This dynamic position offers growth opportunities in a collaborative environment, focusing on understanding complex insurance needs and ensuring seamless service delivery.

Servicios

Flexible working options

Wellbeing initiatives

Growth and development opportunities

Formación

• Experience in servicing Multinational insurance Programmes from working within General Insurance.
• Great understanding of regulatory and legal aspects of insurance covers and best practices.
• A collaborative mindset with strong communication and people skills.

Responsabilidades

• Coordinate multinational insurance programmes end-to-end.
• Collaborate with internal and external stakeholders.
• Manage programme documentation and monitor performance.

Conocimientos

Experience in servicing Multinational insurance Programmes

Understanding of regulatory and legal aspects of insurance

Clear communication skills

Organised approach and time management

Analytical thinking with attention to detail

Fluent in English

Ability to manage multiple tasks

Descripción del empleo

Primary Details Time Type: Full time Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

We’re on the lookout for a motivated and curious individual to join our team as a Multinational Servicing Expert (MSE). This is a full-time, permanent position based in Madrid.

This is more than just process work- it’s your chance to be the face of our business, working directly with brokers and top-tier clients. You’ll be part of something fresh, exciting, and full of potential, with the support and encouragement to grow your career in a collaborative environment where anything is possible.

Your New Role

As a Multinational Servicing Executive, you’ll be the single point of contact for our clients within your defined geographic region, coordinating multinational insurance programmes through their full lifecycle - from quote and bind to policy admin and cashflow management.

You’ll report into the Multinational Service Manager based in Chelmsford, UK and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients. You’ll also work closely with Producing Underwriting teams on both new business pitches and renewals, providing regular updates and solving problems as they arise.

Main responsibilities:

• Collaborate with Producing Office Underwriters to implement and manage complex, compliant multinational insurance programmes.
• Liaise with internal teams such as Credit Control and Global Network Managers to ensure seamless programme delivery.
• Coordinate and communicate with Servicing Offices, brokers, and other stakeholders to maintain programme visibility and alignment.
• Prepare and manage programme documentation, including new and renewal information, mid-term changes, and local underwriting input.
• Provide Underwriters with detailed insights on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
• Issue clear and accurate instructions to Servicing Offices and manage local policy schedules and reinsurance cession slips.
• Oversee local payments and central collections to maintain a healthy cash position.
• Use appropriate tools to calculate and allocate taxes accurately across premium distributions.
• Monitor and analyse the performance of multinational programmes, identifying areas for improvement.
• Support continuous improvement initiatives, including peer reviews, audits, and mentoring colleagues as a subject matter expert.

About You

This is a dynamic, exiting role that offers daily variety and the chance to deepen your knowledge of Multinational Insurance. If you’re a team player with a desire to learn and grow who builds relationships easily, this is the role for you.

Skills you'll need:

• Experience in servicing Multinational insurance Programmes from working within General Insurance
• Great understanding of the regulatory and legal aspects of territorial insurance coversand best practice methodologies
• A collaborative mindset with clear and thoughtful communication skills—both written and verbal—and the confidence to ask questions and interpret information effectively
• A naturally organised approach, with the ability to manage your time, prioritise tasks, and stay focused when juggling multiple pieces of work
• A curious and analytical way of thinking, with great attention to detail and the ability to work through challenges using insight and initiative
• Fluent in English

At QBE, we are dedicated to creating an inclusive environment for all emloyees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

QBE Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Adaptability, Administration Management, Analytical Thinking, Cash Management, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Economics, Insurance Claims Processing, Intentional collaboration, Managing performance, Prioritization, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.