Multinational Client Executive

buscojobs España; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in financial services is seeking an MCG Client Manager to deepen client relationships and grow corporate payments spend. The role requires strategic relationship management skills, with responsibilities including account planning and client engagement. Candidates should have a minimum of 3 years experience in sales or relationship management, with a focus on delivering high-value customer service.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave policies

Career development and training opportunities

Formación

• Minimum of 3 years in strategic relationship management or sales.
• Experience driving results and managing large client portfolios.
• Strong planning and organizational skills.

Responsabilidades

• Serve as payments expert for corporate payments solutions.
• Identify portfolio growth opportunities and deliver on plan.
• Collaborate with US Client Manager to build account plans.

Conocimientos

Influence & persuasion

Strategic thinking

Client enablement

Consultative approach

Relationship-focus

Herramientas

CRM tools

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us decide the future of American Express.

American Express Global Commercial Services is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. The Multinational Client Group manages strategic, corporate payment relationships with large multinational clients. This MCG Client Manager will partner with their U.S.-based Large Enterprise Global Client Manager. The MCG Client Manager is responsible for owning and deepening client relationships and growing international corporate payments spend. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling, ensuring new opportunity identification and subsequent maximum account penetration.

How will you make an impact in this role?

Job Responsibilities:

• Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition
• Deliver a high value of customer service in multiple areas included and not limited to operations, risk management and credit related, technology and data files and Know Your Customer initiatives.
• Collaborate and partner closely with the US Client Manager to build a comprehensive account plan
• Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth
• Execute against the account plan to focus on account growth and retention
• Engage, develop and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives
• Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
• Interface with various divisions of American Express to develop and implement customized and strategic account plans for regional growth
• Achieve portfolio growth and retention targets
• Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
• Oversee implementation of solutions
• Use the American Express Framework as a guide to teach clients, problem-solve, and tailor sophisticated commercial card solutions (Corporate Card, Purchasing Card & B2B Solutions)
• Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients

Minimum Qualifications:

• Seeking a minimum of 3 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following:
  • Influence & persuasion
    • Uses appropriate interpersonal styles and communication methods to gain acceptance from clients for a plan or product
    • Utilizes innovativeness to overcome complex internal and external client barriers, enabling desired outcomes
  • Strategic thinking
    • Seeks to understand clients' opinions, positions, and emotions to solve problems and negotiate mutually-beneficial outcomes
    • Proactively focuses on results, outcomes, and achievements, anticipating and overcoming obstacles as they arise
  • Client enablement
    • Uses strong client relationships to establish a positive rapport and together brainstorm new ways to meet client objectives
    • Teaches clients to resolve non-strategic issues independently using available resources, including self-service tools
  • Consultative approach
    • Uses appropriate questions to help clients clarify their needs and gain understanding of how to best deliver value
    • Proactively provides expertise on policies, benchmarking, and recommendations to reduce costs and drive efficiencies
  • Relationship-focus
    • Responds to appropriate client issues rapidly and effectively and ensure delivery of prompt and expert service to clients
    • Works closely with US LE Client Manager to achieve a collaborative approach in meeting customer’s program objectives
• Individual Qualifications:
  • Experience driving results and growing large portfolios of clients
  • Experience providing account servicing and management and building strong relationships
  • Prior knowledge in the strategic sales process of growing an existing client base
  • Sell with integrity, in alignment with compliance and internal partner business requirements
  • Experience with CRM tools preferred
  • Strong planning and organizational skills
  • Proactive self-starter

Preferred Qualifications:

• German language is a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.