Multilingual Customer Care Representative (Swedish / Spanish)

Qwello GmbH; Madrid; Presencial; EUR 12.000 - 24.000; A tiempo parcial

Descripción de la vacante

An innovative company is seeking a motivated part-time Customer Care Representative to enhance the customer experience. This role is ideal for students, offering flexible on-call shifts primarily during nights and weekends. You will be the first point of contact for customer inquiries, ensuring their needs are met while collaborating with a global team. If you are fluent in Swedish, Spanish, and English, and have a passion for customer service, this is a fantastic opportunity to contribute to the future of E-mobility. Join us in making a difference while balancing your studies or other commitments!

Servicios

Remote-friendly environment

Flexible working hours

Formación

• Fluency in Swedish, Spanish, and English is essential for customer support.
• Proven customer support experience is required.

Responsabilidades

• Respond to customer queries via phone during nights and weekends.
• Identify customer needs and provide effective solutions.

Conocimientos

Fluency in Swedish

Fluency in Spanish

Fluency in English

Customer orientation

Multitasking skills

Excellent communication skills

Educación

Student status

Herramientas

Zendesk

Descripción del empleo

Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought, background, and approaches and foster a culture of belonging. We understand that the best products are built by excellent teams rather than individual superstars. Be part of shaping the E-mobility of the future!

To reach our goal we are looking for a highly driven and enthusiastic part-time Customer Care Representative to join our team in Spain and support our customers on all types of enquiries when using our products and services. We are first and foremost looking for a student worker available to work an on-call schedule primarily focusing on nights and weekends. Let's power the future together!

As an on-call Customer Care Representative at Qwello, you are available for incoming calls during your shift but you are not expected to actively work if there are no calls. This job is perfect for students or part-time workers who would like to combine other occupations/employment while working at Qwello. The on-call shifts are usually 12 hours long, most of them during the day but night shifts can occur. In this role, you are responsible for ensuring that our customers feel looked after 24/7. You live our core value of "Customer First" and are the first point of contact for customer enquiries of all kinds. You make sure that we constantly improve our product and our support processes with the help of customer feedback.

We are looking for someone who can speak Spanish and Swedish, as well as English, as you will need to help customers in all countries where Qwello operates.

Your Responsibilities

• Respond promptly to customer queries in a timely and professional manner via phone mainly during nights and weekends
• Identify customer needs and provide solutions
• Analyse and report malfunctions while solving problems and streamlining the process for recurring enquiries
• Work in close collaboration with our global customer service team as well as the technical team
• Proactively share knowledge and experience with the team

Your Profile

• Fluency in Swedish, Spanish and English
• Any other language knowledge is considered a plus
• Available to work on-call duty 2-3 nights a week, as well as weekends biweekly
• Proven customer support experience or experience as a Customer Care Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Solid experience with customer service platforms and tools; knowledge of Zendesk is a plus
• Good level of technical knowledge to be able to work independently on various platforms
• A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric
• Solid multitasking skills to listen to the customer while figuring out the perfect solution
• Excellent communication skills, both written and verbally
• Enjoy a remote-friendly environment with the possibility to work entirely from your home

We strive to eliminate discrimination, remove barriers and ensure equal opportunity through a transparent recruitment process. We are fully committed to fostering an inclusive and respectful work environment where everyone can succeed. At Qwello, everyone is welcomed regardless of cultural background, creed, race, sexual orientation, colour or gender expression.