MS Dynamics 365 Technical Expert

Nippon Gases; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Dynamics 365 Technical Expert to enhance its solutions across Europe. In this pivotal role, you will manage and implement Dynamics 365 solutions, ensuring optimal functionality for approximately 1,000 users across 13 countries. Your expertise will guide technical architecture, support business users, and drive project management initiatives. This position offers the chance to work with cutting-edge technologies while collaborating with diverse teams. If you are passionate about technology and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Formación

• 5+ years of experience with Dynamics 365, including Sales, Marketing, and Customer Service.
• Certifications in Dynamics 365 and strong project management skills preferred.

Responsabilidades

• Manage Dynamics environments and collaborate on technical decisions.
• Support Field Service solutions and gather business requirements.

Conocimientos

Dynamics 365

Project Management

Functional Analysis

Data Models in Dataverse

Interpersonal Skills

Problem-Solving

Educación

Bachelor's degree in Computer Science

Certifications in Dynamics 365

Project Management Certifications (PMI, Agile)

Herramientas

Oracle JD Edwards

SAP

AS/400

Descripción del empleo

The new position will perform the role of Dynamics 365 technical expert.

It involves managing, supporting, and implementing Dynamics 365 solutions within Nippon Gases Europe, covering 13 European countries and approximately 1,000 users.

Modules such as Sales & Marketing, Customer Service, and Field Service are currently in use in some regions and are planned to be implemented in others. The scope of Dynamics 365 solutions is expanding in functionalities, departments, and user base.

The ERP systems integrated with Dynamics solutions include Oracle JD Edwards, SAP, and AS/400, depending on the business and country.

Tasks / Responsibilities :

Technical expert :

• Validate technical architecture (defined by external technical providers).
• Manage Dynamics environments and define governance models as system administrator.
• Collaborate on technical decisions related to the platform and ongoing projects.
• Maintain the integrity of information stored in Dynamics systems.

Business analyst / Project management :

• Support the current Field Service solution in Spain, troubleshoot incidents, and escalate issues to external providers.
• Monitor and control activities in small projects.
• Work closely with business users to understand needs and gather requirements.
• Propose solutions that maximize Dynamics 365 features and benefits.
• Promote consistent usage of Dynamics and adherence to processes.

Job requirements

Education :

• Certifications in Dynamics 365 and related technologies.
• Bachelor’s degree in computer science, information systems, or related fields (preferably).
• Project management studies or certifications (PMI, Agile) are a plus (preferably).

Experience :

• At least 5 years of experience with Dynamics 365.
• Functional and technical experience with Dynamics 365 Sales & Marketing, Customer Service, and Field Service.
• Experience leading functional analysis, configuring platforms, developing customizations, and integrations (preferably with Oracle JD Edwards or SAP).
• Understanding of data models in Dataverse.

Support to business users :

• Experience training users and working with them to define business processes and requirements, especially in industrial or healthcare sectors.

Languages : Fluent English (written and spoken), Spanish.

Competencies : Strong interpersonal skills, high self-management, excellent communication, problem-solving, results-driven, customer-focused, open to new challenges, and eager to learn about business processes and Dynamics technology.

Location : Madrid, with the ability to travel 10% across Europe.