Microsoft D365 CE Solution Architect

JR Spain; España; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Dynamics 365 CRM Solution Architect to join their dynamic team. This role involves collaborating with analysts and stakeholders to design effective solutions, ensuring project success through leadership and technical expertise. You will lead workshops, mentor team members, and manage development teams while staying updated on the latest technologies. This position offers a unique opportunity to drive innovation and enhance customer engagement through advanced CRM solutions. Join a company that values diversity and inclusion, and make a significant impact in the field of business applications.

Formación

• 5+ years of experience as a technical lead or solution architect with Dynamics 365.
• Expert knowledge in at least 4 Dynamics 365 modules like Sales, Service, and Marketing.
• Strong understanding of business processes in sales and customer service.

Responsabilidades

• Lead workshops with customers to document requirements and design solutions.
• Manage development teams and ensure timely project delivery.
• Advise customers on best practices for CRM processes and architecture.

Conocimientos

Dynamics 365

CRM Solution Architecture

Data Integration

Azure Stack

Project Management

Mentoring

Business Process Knowledge

Educación

Bachelor's Degree in Computer Science or related field

Microsoft Certifications

Herramientas

Microsoft Project

Microsoft Excel

Microsoft Word

Microsoft Visio

Descripción del empleo

Social network you want to login/join with:

col-narrow-left

Client:

HCLTech

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

320709905398051635232460

Job Views:

7

Posted:

31.03.2025

Expiry Date:

15.05.2025

col-wide

Job Description:

HCL Technologies - Microsoft Business Applications Practice is seeking a Dynamics 365 CRM Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration.

The Dynamics 365 CRM Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project.

Comfortable in all aspects of delivery you should be capable of switching between leading customer facing functional workshops and a group of functional consultants, managing development teams (on and off-shore), and working with project and programme managers to effectively report on progress and risks and issues; to liaising with both internal and customer senior stakeholders – adjusting the approach and language as required for each interaction.

Role Responsibility:

Ability to act as a Functional/Technical/Integration Lead and able to demonstrate a clear approach to methodology, standards and best working practices. Leads workshops with customers, documents requirements and designs appropriate solutions.

Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when needed.

High-level Architecting Microsoft Dynamics365 / Power Platform solutions and integrations.

Create/review Solution, Functional and Technical Specifications documentation.

Design, develop, review and test customized code for Dynamics CE Customer Engagement.

Stay current on Dynamics 365 Customer Engagement and related technologies, particularly Azure stack and Co-Pilot technologies.

Mentor senior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.

Advise customers on best practices for CRM processes, user interface, and architecture.

Power Platform and related business application functionalities e.g., Canvas Apps, Power Portals, Model Driven Apps (Sales and Service).

D365/Power Platform Data Migration.

Application Lifecycle Management.

Role Product Knowledge:

• Setup, configure and deploy Field Service
• Setup, configure and deploy Sales
• Setup, configure and deploy D365 Contact Center
• Customer Insights Data

Desired Skills:

• Setup D365 Contact Center, Unified Routing and Assignment, Agent Experience profiles, Workforce Management, Agent Productivity, Bots, Voice, Email Knowledge Management, Teams Collaboration, Analytics and insights
• Solid Microsoft platform Software or IT experience, minimum of 5 years of professional experience within a consultancy environment
• 5+ years of experience as either a technical lead, technical architect or solution architect with Dynamics 365
• At least 5 end-to-end full life cycle implementations of Dynamics 365
• Expert knowledge of at least 4 of the following modules, Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service or Portals
• Knowledge and experience of Enterprise Application Integration and Architecture patterns
• Knowledge of UML, BPMN and ArchiMate desirable
• Able to manage or lead multiple large projects (6-24 months) with advanced organizational skills
• Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
• Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
• Advanced use of Microsoft Project, Excel, Word, and Visio

If you have a valid disability certificate, Certificate of Disability in Force, please contact us.

Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.

• HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.