MFS-240 | Pbw785 Reliability Support Engineer

Plytix; Sevilla; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading SaaS company in Spain is seeking a motivated Reliability Support Engineer to troubleshoot and resolve platform issues. The ideal candidate has over 2 years of experience, strong programming skills in Python, and a knack for problem-solving in a collaborative environment. The role offers flexibility to work remotely and the opportunity to grow within a vibrant team culture that values innovation and collaboration.

Servicios

Private health insurance

Flexible vouchers

Great work culture

Formación

• 2+ years of experience in similar roles.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and in a team.
• Good programming skills, understanding of web service metrics, and log interpretation.

Responsabilidades

• Monitor and troubleshoot production systems and respond to incidents.
• Implement strategies for automating manual tasks.
• Help ensure SLAs are met.

Conocimientos

Troubleshooting skills

Problem-solving skills

Communication skills

Collaboration skills

Python

HTML

CSS

Javascript

MongoDB

Postgres

Herramientas

Elastic

Grafana

Prometheus

Redis

RabbitMQ

Hubspot

Asana

AWS

K8s

Kong

Descripción del empleo

We are looking for a motivated and tech-savvy Reliability Support Engineer to join our B2B SaaS company and become the wizard that makes any platform issue disappear. With around 100 employees, our team is mainly based in Malaga, Spain, but we are incorporated in the US and the EU (with our top-corp registered in Delaware). Our Development team is based in Malaga, but if you code your best from the comfort of your own home or even from a different city—the location doesn’t matter, you do!

What is Plytix?

Plytix PIM (Product Information Management) is a SaaS that helps our customers to manage their product data. Our platform is the single source of truth for our customers. With Plytix PIM, customers can work on their products in a collaborative way, send their products to their e-commerce shops, create catalogs, and more. But Plytix is no typical company, so we’ll spare you the usual corporate “who we are” text. Instead, watch this video, and if you like what you see, keep scrolling.

What’s the opportunity?

If you're someone who gets excited about solving technical puzzles and thrives on helping others, this is the role for you! You'll be diving into the code and technical trenches, providing top-tier support and ensuring our clients experience the highest level of service possible. We appreciate someone who can bring enthusiasm and expertise to the table, turning customer and platform challenges into success stories. If you're ready to take on a new adventure with a fantastic team and make a real impact, we can't wait to hear from you!

What will you be doing?

• Monitor and troubleshoot production systems and respond to incidents in a timely manner.
• Implement strategies for automating manual tasks, check logs and alerts.
• Implement integrations between software solutions like Hubspot/Asana and general scripts required to fix or mitigate known issues.
• Help to ensure SLAs are met.

After 1 month:

You’ll have a good grasp of our tools and processes, and your code will start flowing. You’ll start learning our product features and internals, performing small tasks to showcase your skills. You will be mentored by our software engineers and support team.

After 3 months:

You should know almost everything about our product. You’ll be able to handle non-trivial issues independently, diagnose issues using logs, understand our monitoring system, propose automations, connect to alerting systems, and document common issues.

In 6 months:

You will be fully integrated into the team, collaborating across departments, working autonomously, and confidently performing tasks in both development and production environments.

Who will you be working with?

You’ll work closely with the Support Manager, Customer Success, and Development teams to investigate incidents, develop solutions, and ensure customer satisfaction.

Requirements:

• 2+ years of experience in similar roles.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and in a team.
• Strong communication and collaboration skills.
• Good programming skills, understanding of web service metrics, and log interpretation.
• Proficiency in Python, HTML, CSS, Javascript, and databases like MongoDB/Postgres.
• Nice to have: Elastic, Grafana/Prometheus, Redis, RabbitMQ, Hubspot/Asana, AWS, K8s, Kong.

Why work at Plytix?

Voted Spain's #1 employer 2023, offering a welcoming culture, growth opportunities, flexible working arrangements, and great perks including private health insurance, flexible vouchers, and more.

Our culture:

We’re a community of fun-loving humans who believe work should be exciting. We celebrate collaboration, silliness, and challenging the status quo. Plytix is committed to diversity and equal opportunity employment.