Membership Executive (Upselling / Inside Sales) - Italian and Spanish Speaker

EcoVadis; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading sustainability ratings provider is seeking a Membership Executive fluent in Italian and Spanish to maximize customer satisfaction and drive upselling. Responsibilities include managing existing markets and improving customer experiences. The role offers flexibility with hybrid work and a range of employee benefits including health and wellness support.

Servicios

Wellness allowance

Flexible hours

Learning and development opportunities

Health and dental benefits

Formación

• At least 2 years of experience in customer-facing roles such as Business Development or SDR.
• Experience in sales or upselling/inside sales, with comfort in proactive outreach.
• Ability to handle dissatisfied customers effectively.

Responsabilidades

• Manage market with Italian and Spanish clients to maximize revenue and customer experience.
• Identify upsell opportunities and contact customers through various communication methods.
• Coordinate with teams to ensure the effectiveness of upselling strategies.

Conocimientos

Customer-facing experience

Fluent in Italian

Fluent in Spanish

Data interpretation

Presentation skills

Team player

Sales experience

Herramientas

Salesforce

Descripción del empleo

Membership Executive (Upselling / Inside Sales) - Italian and Spanish Speaker

• Full-time

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue, and perceived value.

Duties include (but are not limited to):

Market management and development:

• Manage our existing market, mainly with Italian and Spanish clients, with the aim of maximizing revenue, driving upsell and upgrades, improving customer experience, and promoting sustainability improvements.
• Identify upsell/upgrade opportunities and contact customers via phone, email, or webinars.
• Use available data to drive targeted actions to achieve objectives.

Improve and implement:

Develop content to enhance perceived value at scale, such as hosting webinars to target specific customer groups and drive interest in our solutions, including upselling, and follow up on revenue generated.

Communicate:

• Coordinate with frontline teams to explore further upsell opportunities and ensure content related to upselling and value perception is effective.
• Communicate value to customers regarding regional initiatives.
• Track and communicate the progress of monthly/quarterly initiatives and results to stakeholders.
• Prepare technical reports on accounts/market status by analyzing complex information and trends concisely.
• Share best practices, success stories, and lessons learned with global colleagues.
• Escalate feedback to relevant business units to improve processes, products, and customer experience.

Be proactive:

• Suggest process improvements to enhance team efficiency.
• Identify automation opportunities to reduce manual work.
• Find additional revenue opportunities within the rated company offerings.
• Represent the voice of the customer within EcoVadis.

Minimum qualifications:

• At least 2 years of experience in customer-facing roles such as Business Development or SDR.
• Experience in sales or upselling/inside sales, with comfort in proactive outreach.
• Ability to handle dissatisfied customers effectively.
• Data interpretation skills to identify actionable insights.
• Fluent in Italian and Spanish.
• Strong presentation skills for large groups.
• Team player, autonomous, and proactive.
• Experience with CRM software like Salesforce (preferred).
• Ability to work in a fast-paced, high-growth environment.
• Enthusiasm and motivation to improve customer experience.
• Proactive in suggesting and implementing improvements.

Location: Barcelona - hybrid

What we offer:

• Support with office and IT equipment.
• Flexible hours and remote work options.
• Wellness allowance, benefits, and community involvement.
• Learning and development opportunities.
• Health, dental, and insurance benefits.
• Paid volunteer and personal days.
• Summer hours and allowances for utilities.

Our team looks forward to reviewing your CV in English. A meaningful career opportunity awaits you!

If you don’t meet all criteria but believe you’re a good fit, please apply anyway. We value diversity and are committed to inclusive hiring practices. Adjustments during the hiring process are available upon request.

Our strength lies in our diversity and mutual respect. We do not tolerate discrimination of any kind. Please remove personal details such as photographs, marital status, or nationality from your application to help us focus on your skills and potential.