Membership Executive (Upselling/Inside Sales) - Dutch Speaker

buscojobs España; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a leading sustainability ratings provider in Barcelona as a Membership Executive. Your role will focus on managing customer relationships, identifying upsell opportunities, and maximizing satisfaction in a hybrid work environment. Ideal candidates are motivated, autonomous, and possess a strong sales background while contributing to the sustainability mission.

Servicios

Wellness allowance

Learning and development opportunities

Employee resource groups

Hybrid work organization

Life & accident insurance

Private health insurance

Hybrid monthly allowance for utilities

Community service day

Private transportation vouchers

Paid moving day

Flexible working adjustments

Formación

• Minimum 2 years experience in customer-facing roles.
• Experience in sales or upselling.
• Fluency in English required; Dutch is a plus.

Responsabilidades

• Manage existing customer markets for revenue maximization.
• Identify upsell opportunities via various communication methods.
• Coordinate with teams for upsell content effectiveness.

Conocimientos

Customer relations

Sales experience

Data interpretation

Proactive communication

Team collaboration

Herramientas

Salesforce

CRM software

Descripción del empleo

Membership Executive (Upselling/Inside sales) - Dutch speaker

Barcelona

EUR 30.000 - 50.000

Membership Executive (Upselling/Inside sales) - Dutch speaker

• Full-time

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.

Duties include (but are not limited to):

Market management and development:

• Manage our existing Nordics & Benelux markets of customers with the aim of maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements.
• Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar.
• Use available data to drive targeted actions to achieve objectives.

Improve and implement:

• Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them.

Communicate:

• Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective.
• Communicates value to customers on regional initiatives.
• Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders.
• Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner.
• Share best practices, success stories and lessons learned with global colleagues.
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience.

Be pro-active:

• Identify and suggest process improvements to improve team efficiency.
• Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency.
• Identify additional revenue opportunities to develop the rated company offering.
• Represent the voice of the rated customer within EcoVadis.
• Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative).
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members.
• Comfortable dealing with unhappy customers.
• Ability to interpret data to identify actions.
• Fluent in English as a must - Fluent in Dutch as a nice to have.
• Comfortable presenting to large groups.
• Team player.
• Autonomous and proactive.
• Experience with Salesforce or CRM software preferred.
• Comfortable working in a fast paced, high-growth environment.
• Enthusiasm and motivation to improve customer experience.
• Proactive in suggesting, designing and implementing ideas and improvements.

Location: Barcelona - Hybrid (4 days a month from the office)
Start date: ASAP
Contract of Employment: Full time

• Support with all the necessary office and IT equipment.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Learning and development.
• Sustainability events and community involvement.
• Employee-led resource groups.
• Hybrid work organization (from the office or from home).
• Remote work from abroad policy.
• Meals and Transportation Vouchers (Cobee card).
• Life & Accident Insurance + Private Health Insurance.
• Paid moving day (1/year).
• Time off: 1 Community Service Day + 1 Personal Day.
• Summer Hours in July and August (36 hours per week).
• Hybrid Monthly Allowance for electricity and Internet.

Please, share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).