Membership Engagement Specialist

North Eastern Services; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Membership Engagement Specialist to enhance member interactions and promote retention. This role involves developing strategies to engage current members, attract new ones, and ensure a high-quality member experience. You'll collaborate with various teams to create impactful recruitment campaigns and monitor membership trends. If you're passionate about building relationships and driving engagement in a supportive environment, this opportunity could be your next career step. Join a dynamic team dedicated to fostering a sense of community and professional growth among its members.

Formación

• Bachelor's degree in communications, marketing, or business preferred.
• Proven experience in membership services or customer engagement.

Responsabilidades

• Cultivate relationships with members to enhance loyalty and participation.
• Develop targeted recruitment campaigns to attract new members.
• Monitor membership data to design effective retention strategies.

Conocimientos

Verbal Communication

Written Communication

Interpersonal Skills

Customer Engagement

Relationship Building

Multitasking

Educación

Bachelor's Degree in Communications

Bachelor's Degree in Marketing

Bachelor's Degree in Business

Herramientas

Membership Management Software

CRM Systems

Digital Marketing Tools

Descripción del empleo

Why Kenes
At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

Job Summary
The Membership Engagement Specialist will develop and implement strategies to foster meaningful engagement with current members, strengthen member retention, and support the recruitment of new members. This role involves building relationships, managing communications, and creating programs that promote the organization’s value proposition while ensuring excellent member experience.

Responsibilities:

1. Member Engagement:
   Cultivate relationships with current members to foster loyalty and active participation in programs and events.
   Develop and execute initiatives to gather feedback and address their needs and concerns.
   Work with existing staff to organize and coordinate member engagement via networking opportunities, and educational sessions.
   Run the project ECHO clinical tumor boards for all the strategic alliance partners (SAP’s).
   Regularly communicate with members and SAP’s as needed.
   Identify opportunities to enhance member benefits and create added value to their membership.
2. Recruitment and Onboarding:
   In concert with the digital marketing team, develop and implement targeted recruitment campaigns to attract new members and SAP’s.
   Oversee the creation of engaging materials and presentations to communicate the benefits of membership to potential recruits.
3. Retention Strategies:
   Monitor and analyze membership data to identify trends and opportunities for retention.
   Design and implement retention campaigns, including renewals, surveys, and exclusive offers for long-term members.
   Collaborate with other departments to ensure member concerns are addressed promptly and professionally.
4. Administrative and Reporting:
   Review engagement metrics and provide regular reports on membership trends, recruitment outcomes, and retention rates.
   Provide board reports as needed.

Requirements:

1. Bachelor’s degree in communications, marketing, business, or a related field preferred.
2. Excellent English verbal and written communication skills.
3. Proven experience in membership services, customer engagement, or a similar role.
4. Strong interpersonal and communication skills, both written and verbal.
5. Ability to build and maintain strong relationships with a diverse group of members.
6. Proficiency in membership management software, CRM systems, and digital marketing tools.
7. Ability to multitask, prioritize, and work independently.
8. The role requires flexibility to occasionally work evenings or weekends, and may involve international travel.

In case you are interested in this position, please submit your CV in English.
Only short-listed candidates will be contacted.
All documents will be treated with the strictest confidentiality!