Member Experience Waiter – Luxury Club

Soho House & Co.; Barcelona; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team meal during shift

Soho Friends Membership

50% team discount on food & drink

Staff room rates

Birthday day off

Discount on Cowshed products and Soho

Cookhouse & House Tonic programs with專

Continuous training and personal/prof.

Benefits platform with discounts

Descripción de la vacante

Soho House & Co. in Barcelona’s Gothic Quarter is seeking hospitality professionals to deliver fast, attentive service to members and guests. You will maintain spotless sections, build personal relationships with members, and support the team across opening/closing procedures and trainings.

Ideal candidates are fluent in English or Spanish, organized, and able to multitask in a dynamic environment while upholding the highest standards of hospitality and privacy for VIPs.

Formación

• Passion for food, drink and hospitality.
• Strong attention to detail.
• Excellent customer service.
• Fluent in English or Spanish.
• Organised and reliable.
• Able to handle feedback to achieve member satisfaction.
• Able to multitask in a fast-paced environment.
• Able to understand and follow written and verbal instructions.

Responsabilidades

• Bring food/drink quickly from the kitchen/bar to its location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provide service to and be accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polish cutlery ensuring they are ready for service.
• Prepare additions to tables in advance (condiments, lemon wraps, butter portions).
• Perform opening and closing procedures including setup and breakdown of stations.
• Attend trainings with front and back of house teams to learn menu changes and tastings.
• Wipe down tables after members have left and reset the restaurant for reservations and walk-ins.
• Resolve member complaints with hospitality and professionalism.
• Ensure safety, security, satisfaction, and wellbeing of employees and members.
• Protect VIPs and PWKs’ privacy and confidentiality.
• Support the team with ad-hoc needs.
• Learn the table plan and table numbers.

Conocimientos

Fluent English

Fluent Spanish

Attention to detail

Excellent customer service

Organised

Multitasking

Follow written and verbal instructions

Hospitality passion

Descripción del empleo

Soho House & Co. in Barcelona’s Gothic Quarter is seeking hospitality professionals to deliver fast, attentive service to members and guests. You will maintain spotless sections, build personal relationships with members, and support the team across opening/closing procedures and trainings.

Ideal candidates are fluent in English or Spanish, organized, and able to multitask in a dynamic environment while upholding the highest standards of hospitality and privacy for VIPs.