Medical Services Specialist with Swedish and Finnish languages

Conduent; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in healthcare services is seeking a Medical Services Specialist to manage customer inquiries and provide product information. This role requires excellent communication skills and the ability to work independently in a remote environment. The ideal candidate will be bilingual in Swedish and Finnish and have previous call center experience. The position offers a permanent contract, medical insurance, and opportunities for professional development.

Servicios

23 days paid holiday per annum

Permanent contract

100% WFH / Remote

Medical Insurance scheme

Technical hardware equipment provided

Referral program with extra bonuses

Access to a global learning platform for development

Formación

• Bilingual in Swedish and Finnish (C1/C2) and English (B2).
• Previous call center experience preferred.
• 3 years of training in life sciences or equivalent.

Responsabilidades

• Manage all customer inquiries to successful resolution.
• Provide product and disease state information.
• Deliver world-class customer service.

Conocimientos

Bilingual in Swedish and Finnish

Excellent verbal and written communication

Previous call center experience

Ability to multitask

Good time management

Educación

School completion with 3 years of training

3 years of training in life sciences

Herramientas

IT proficiency

PCs and databases

Descripción del empleo

Medical Services Specialist

A customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products. The Medical Services Specialist utilizes healthcare experience and product/disease state training to effectively communicate specific product and/or disease state information via telephone, email, and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences, and more).

The Medical Services Specialist employs excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with both internal and external customers, establishing and maintaining relationships while responding to inquiries.

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.

What we offer you:

• 23 days paid holiday per annum
• Permanent contract
• 100% WFH / Remote
• Medical Insurance scheme
• Technical hardware equipment provided
• Referral program with extra bonuses
• Access to a global learning platform for development

Responsibilities:

• Manage all customer inquiries to successful resolution
• Provide product and disease state information, including off-label information within guidelines
• Deliver world-class customer service and immediate resolution at first contact
• Communicate messages, product information, and offers to physicians, healthcare staff, and consumers via outbound teleservice
• Evaluate and escalate calls as appropriate
• Respond to non-phone inquiries (e.g., email, fax)
• Comply with industry regulations, including adverse event and product quality processes
• Manage project work in a timely manner
• Maintain up-to-date knowledge of products, medical, disease, and industry info
• Record customer interactions accurately
• Communicate issues, trends, and solutions within the team
• Collaborate with team members to manage product, medical, and business issues

Qualifications:

• Bilingual in Swedish and Finnish (C1/C2), English (B2)
• High standard of verbal and written communication
• Previous call center experience preferred
• Experience providing medical information to healthcare professionals preferred
• Proficiency with IT, PCs, and databases
• Excellent verbal and written skills
• Ability to multitask, problem-solve, and make decisions
• Good time management, interpersonal, and organizational skills

Education:

• School completion with 3 years of training (university, apprenticeship, vocational)
• Or 3 years of training in life sciences preferred

Additional Information:

Conduent is recognized as a Most Loved employer, valuing respect, collaboration, and a positive future outlook. Over 25% of employees have been with us for over 5 years. Many leadership roles are filled from internal talent, with 75% of employees feeling a sense of belonging. We support employing people with disabilities, with accommodations provided as needed.

Required Experience:

Unclear seniority level

Key Skills:

• Employment Type: Full Time
• Vacancy: 1